Missing Fonts (according to Storyline) but Fonts Exist in System

Hi Jim,

Thanks for reaching out here! I've run into the same thing a few times myself, and luckily it's a message that can safely be ignored. We do have a report filed with our team though - as no one wants an error message! 

We'll keep folks posted in this discussion and now that you've responded you should get updates via email. 

The same error--Calibri (body) is supposedly missing is cropping up for me, too. (Windows 10, Storyline 360).

Thanks Tracy for sharing and i'm sorry you've run into it too! We'll keep you posted as our team continues to look into it. 

3 of our team have the same issues with all kinds of different (yet installed) fonts! This must be a bug. This started after we upgraded from Storyline 2 to 3.

Hi P,

Thanks for sharing here - are you seeing the error message that the fonts are missing, or you have fonts that are actually missing in Storyline? The error message is something we have reported to our team and it's a message that can safely be ignored while we continue to investigate. 

If you have fonts that are missing in your course while editing or the published output - can you share a copy of the .story file and let us know the fonts used? If it's not a standard font we'd need the font files too. Feel free to share here or send along to our Support team here. 

It is the error message only - thanks Ashley

Thanks P - we'll keep you posted! 

Hi Lowell,

Sorry you ran into that error message too! I know it can be an alarming pop up, but it can safely be ignored if you're aware that the fonts are actually installed on your system. Our team is looking into why that error appears when the fonts are installed, and we'll keep folks posted once there is any info about a fix. 

Great news!  Another update for Articulate 360 is now available.  It includes a few important fixes and new features that you'll see in the release notes here.  

The item you may be interested in is a fix for Storyline detecting missing fonts when opening a project file, even though the fonts were installed on the computer.

Launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Hi Lowell,

First, it looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it from the public discussion if you like.

I don't have a scheduled date for Storyline 3's next update - but we'll keep you posted once the fix is available.