Mobile view - black space on top and bottom of presentation

Hi everyone,

I'm wondering if anyone has a quick fix to help solve my problem. I've published my storyline file from Storyline 3 to both wordpress and Moodle and while there is no issue viewing on desktop, the mobile view has a large amount of black space both above and below the slides. (I've attached images to show this - one shows the amount of space above and the other the amount of space below - I've hidden the content as it hasn't officially launched yet :) ) - we didn't seem to have this issue when publishing with storyline 2 - is there anything i can do?

Thanks so much for any help!

14 Replies
Leslie McKerchie

Hey Helen,

Thanks for sharing your file so that I could take a look.

I'm not seeing the same issues when publishing and uploading your course.

  • I published for web and uploaded to Tempshare here.
  • I published for LMS and uploaded to SCORM Cloud here.

Let me know how those courses look for you, but they looked as expected on my iPhone.

Lauren Connelly

Hello Willie!

We're happy to help! We've made changes to the mobile view over the last three years, so we'll want to start troubleshooting from the beginning.

  • Do you see this issue with every course when viewing in mobile view?
  • Which version of Storyline are you using?
  • Which mobile device are you using?

If you'd like us to take a look at your project, feel free to attach it to this discussion or upload it privately in a support case.

Willie Ng

Dear Lauren Connelly,

Thank you for your reply. Every course with this issue. Storyline version -
Update 7: 3.7.20003.0.
I using iPhone 8 for testing. But Android phone also with this problem.

Attached please find the screen cap of another problem. Subtitle is out of
the courseware when using mobile to view.

Thank you!!

Best regards
Willie