I am having an issue with one of my projects. The slides are showing up small inside of a modern player that has a lot of extra padding on each side of the slide. The ratio on each of my slides is the same. When I switch to classic, I do not have this issue, but I lose some of the features I want from the modern player. Does anyone have any ideas?
It looks like your current published course is using a story size with a 4:3 aspect ratio. As a troubleshooting step, can you try switching to a 16:9 aspect ratio and republishing your course to see if this allows your course to take up more of your screen?
You can check out this article to learn more about Storyline 360's Responsive Mobile Player, which recognizes the best way to display your content on whichever device you are using to view the course. Try switching to a 16:9 aspect ratio for your course, and let me know if this works for you!
Thanks for letting us know. So sorry to hear you are running into this issue with your player.
We can have a closer look at your file in a private support case. Our Support Engineers could take a look and be able to get to the bottom of this if you'd like!
3 Replies
Hello Latoya,
Thanks for reaching out!
It looks like your current published course is using a story size with a 4:3 aspect ratio. As a troubleshooting step, can you try switching to a 16:9 aspect ratio and republishing your course to see if this allows your course to take up more of your screen?
You can check out this article to learn more about Storyline 360's Responsive Mobile Player, which recognizes the best way to display your content on whichever device you are using to view the course. Try switching to a 16:9 aspect ratio for your course, and let me know if this works for you!
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Thank you for the response. Unfortunately, this solution does not solve my problem. I don't recall having this issue with past courses.
Hi Latoya!
Thanks for letting us know. So sorry to hear you are running into this issue with your player.
We can have a closer look at your file in a private support case. Our Support Engineers could take a look and be able to get to the bottom of this if you'd like!