Mouse Pointer Keeps Disappearing
Oct 17, 2018
By
Doug Doyle
Is anyone else experiencing the ghost mouse pointer? I use a touch screen to develop even more rapidly than usual. Don't know if I'm just going to fast or what, but randomly the mouse pointer turns to invisible. It still functions, but you can't see it. It is at this point I am solely reliant on the touch screen. The only fix is to close Storyline and then re-open it. Unfortunately there are times/tasks in Storyline when the mouse pointer is absolutely necessary such as in some drop down menus etc., so it's at this point I must save > close > reopen.
I've been pushing for a more touchscreen friendly environment with Articulate. Of course they cannot tell what's coming so I just keep wishing.
Anyone?
Thanks.
53 Replies
Hi. I am having the same issue using a Wacom Intuos Drawing Tablet. Life would be so much easier if this issue was solved
Just happened to me as well.
I do use a convertible laptop (touchscreen and keyboard), but have been only using the keyboard and mouse to develop the course. When I went to preview it, I used the touchscreen to test for usability. When I was done previewing, I close preview to make additional edits and my cursor was gone.
I'm using a Dell XPS 2-in-1.
Hope that helps!
Thanks for sharing these details! I'll update our report with your comments.
I popped into this thread because I'm a Mac user looking for a lower budget PC laptop for Storyline projects. I am considering a 2-in-1 like the Lenovo Flex 5, but if the disappearing cursor is still an issue, then I would go for a traditional laptop.
The disappearing cursor doesn't seem to be a problem limited to Storyline. Owners of 2-in-1 laptops have had this issue with general use. One thread suggested trying CTRL + ALT + DEL to get the cursor to reappear. Another suggested making sure the touchpad driver is up to date. Yet another suggested that the touchpad simply needed to be reactivated.
Can anyone who has had this problem confirm whether these or other solutions can fix it?
Hi there.
I've experienced this issue frequently. I found that if I delete the mouse and then re-add it, it has worked. Not saying it will always work but it has worked for me.
Cheers.
This also keeps happening to me with an HP notebook that has a touch screen.
Quite annoying since each time this happens I have to close the software and open it again ...
Hello, I also have this problem, immediately after previewing my topic. I have a Lenovo ThinkPad, which I sometimes use the touch screen on. When I go back into slide mode, the areas highlight where I'm assuming my mouse it, but I can't actually see it. I have to shut down Storyline and restart it.
Wondering if you have found any solution as yet?
Many thanks.
Jacqui,
I started this discussion over two years ago and still experience this issue when using Storyline. There were some suggestions made (see Jennifer Sutcliffe from 6 months ago) that I have not tried. Mostly, I'm in Rise anymore, where this issue is non-existent.
Best of luck.
Doug
Hi Jennifer,
After preview, the cursor works in other applications / windows i.e. IF I have Chrome or my email open, I can easily click into those and navigate with the mouse showing, it just doesn't show in Storyline after returning from preview to the slide view.
I did try CTRL + ALT + DEL, but it didn't work for me. I don't think the touchpad will be the issue, as it works on other applications.
Would be great to have a solution to this as it's really frustrating and time consuming to have to close and relaunch Storyline each time, just to see the cursor again to be able to navigate!
Hopefully Articulate will be able to address this!
it also happened with me while i am using logitech g502 palm grip but after see this question i got solution. When i update then error gone.
Issue still persisting. :( I've noticed if you DON'T use the touchscreen features during preview, then the mouse doesn't disappear. Just a tip! :)
I find myself working mostly in Rise these days so the frustration level is at a low. When in Storyline, and in order to avoid closing out the program, I stick with using the mouse rather than the touch screen. Thanks for chiming in Megan. Hang in there!
Just glad I’m not alone in it! I search for issues on the forums simply to make sure I’m not crazy when encountering them. 😊
Sent from Mail for Windows 10
Hi, any update?
I've just purchased an Acer Spin1 touchscreen laptop and my mouse disappears whilst using Storyline.
Frustrating - yes.
Hi David!
I'm sorry you're affected by this bug as well. Our team is currently prioritizing other bug fixes for upcoming releases, so I don't have an update to share yet. When this makes it on our roadmap, I'll be sure to update everyone in this discussion.
Same problem, but using not a touch device!!!! It's disappear any time I select something and in the timeline.
Began with last Win 11 update
Same issue as Batista!
Not using a touch device and the mouse disappears any time I select an object or shape/anything really that's on stage and anything on the timeline. Uninstalling/reinstalling mouse driver/device does not fix it, restarting Storyline and/or computer does not fix it. And it's been like this since the last Win 11 update. It's really, really, really hampering working in Storyline right now. This needs fixed asap as its a major issue.
Hello Guilherme and Kirby,
I appreciate you both chiming in to share the similar issue you are experiencing since the latest Windows 11 update on March 8th.
I've opened a support case for each of you so that our support team can look into this further. You will hear from someone soon.
Dear Leslie!
I am experiencing the same issue. No mouse course in replay. Could you please open a support case for me as well?
Thanks,
Wolfgang
Hi Wolfgang, and welcome to the E-Learning Heroes community! ✨
Since this is an older thread with various discussion, I'd like to ask you a few follow-up questions so I can get more details to share with our support engineers before we open up a case for you:
I look forward to your answers and to begin troubleshooting with you!
Hi Andrea!
Thanks for taking care of my challenges with getting started with Replay 360. Here my answers to your follow-up questions:
I am using a PC with Windows 10 Enterprise. I am using a Notebook with touchscreen. It is a LENOVO_MT_20ST_BU_Think_FM_ThinkPad P15 Gen 1
Would be great to get Replay running! :-)
Thanks for your effort!
Hi again Wolfgang!
Thank you for sharing those additional details.
I've opened a support case on your behalf, so be on the lookout for an email from our team shortly!
Thank you!
You can add me to this problem. Recently received a Lenovo touch screen monitor and the cursor soon disappears after I touch anything on the screen. Dell XPS15 running W11.
Need a fix!!
Ben
I started this conversation back in 2018 and it's obviously still an outstanding bug. If it weren't for Rise, I don't know how patient I would be in dealing with a cursor that disappears while using Storyline.
When is Articulate going to address this, seriously?