Mouse Pointer Keeps Disappearing

Is anyone else experiencing the ghost mouse pointer? I use a touch screen to develop even more rapidly than usual. Don't know if I'm just going to fast or what, but randomly the mouse pointer turns to invisible. It still functions, but you can't see it. It is at this point I am solely reliant on the touch screen. The only  fix is to close Storyline and then re-open it. Unfortunately there are times/tasks in Storyline when the mouse pointer is absolutely necessary such as in some drop down menus etc., so it's at this point I must save > close > reopen.

I've been pushing for a more touchscreen friendly environment with Articulate. Of course they cannot tell what's coming so I just keep wishing.

Anyone?

Thanks.

52 Replies
Megan Daniele

Just happened to me as well. 

I do use a convertible laptop (touchscreen and keyboard), but have been only using the keyboard and mouse to develop the course. When I went to preview it, I used the touchscreen to test for usability. When I was done previewing, I close preview to make additional edits and my cursor was gone. 

I'm using a Dell XPS 2-in-1. 

Hope that helps! 

Jennifer Sutcliffe

I popped into this thread because I'm a Mac user looking for a lower budget PC laptop for Storyline projects. I am considering a 2-in-1 like the Lenovo Flex 5, but if the disappearing cursor is still an issue, then I would go for a traditional laptop. 

The disappearing cursor doesn't seem to be a problem limited to Storyline. Owners of 2-in-1 laptops have had this issue with general use. One thread suggested trying CTRL + ALT + DEL to get the cursor to reappear. Another suggested making sure the touchpad driver is up to date. Yet another suggested that the touchpad simply needed to be reactivated.

Can anyone who has had this problem confirm whether these or other solutions can fix it?

 

Jacqui Granger

Hello, I also have this problem, immediately after previewing my topic. I have a Lenovo ThinkPad, which I sometimes use the touch screen on. When I go back into slide mode, the areas highlight where I'm assuming my mouse it, but I can't actually see it. I have to shut down Storyline and restart it. 

Wondering if you have found any solution as yet?

Many thanks.

Jacqui Granger

Hi Jennifer,

After preview, the cursor works in other applications / windows i.e. IF I have Chrome or my email open, I can easily click into those and navigate with the mouse showing, it just doesn't show in Storyline after returning from preview to the slide view.

I did try CTRL + ALT + DEL, but it didn't work for me.  I don't think the touchpad will be the issue, as it works on other applications.

Would be great to have a solution to this as it's really frustrating and time consuming to have to close and relaunch Storyline each time, just to see the cursor again to be able to navigate!

Hopefully Articulate will be able to address this!

Kirby Phillips

Same issue as Batista!

Not using a touch device and the mouse disappears any time I select an object or shape/anything really that's on stage and anything on the timeline. Uninstalling/reinstalling mouse driver/device does not fix it, restarting Storyline and/or computer does not fix it. And it's been like this since the last Win 11 update. It's really, really, really hampering working in Storyline right now. This needs fixed asap as its a major issue. 

 

Andrea Koehntop

Hi Wolfgang, and welcome to the E-Learning Heroes community! ✨

Since this is an older thread with various discussion, I'd like to ask you a few follow-up questions so I can get more details to share with our support engineers before we open up a case for you:

  • Are you experiencing this issue on a Mac or a PC?
  • If on a PC, which version of Windows are you currently operating on?
  • Are you using a touch screen device, or not?

I look forward to your answers and to begin troubleshooting with you! 

Wolfgang Paul

Hi Andrea!

Thanks for taking care of my challenges with getting started with Replay 360. Here my answers to your follow-up questions:

I am using a PC with Windows 10 Enterprise. I am using a Notebook with touchscreen. It is a LENOVO_MT_20ST_BU_Think_FM_ThinkPad P15 Gen 1

Would be great to get Replay running! :-)
Thanks for your effort!