MP4s not playing in Storyline Course

Hi Traci,

Did you find a fix to this issue? I am experiencing the same thing. I have a package of modules, 2 that were published after the SL update. The MP4 videos in those two modules will not play. The videos in the 14 modules published previously play just fine.

Any suggestions are appreciated. Thanks, Dawn

Hey Dawn,

Not sure if Traci is still subscribed here, but it looks like she worked with our support team and found that uninstalling Quicktime was the solution that worked.

So, seems very specific to her environment.

• What version of Storyline are you using?
• How are you publishing and sharing your file?
• Could you share your .story file for us to take a look?

If you cannot share your file here in the forums, you are welcome to share privately with our team here.

Hi Leslie, I installed the latest SL3 update and tested the module on the Articulate test server (HTML5/Flash setting)...successful. An internal project issue has delayed my ability to upload for test on my company servers, so I do not have a answer yet. I'll send another update after I can test on our servers. Thanks.

I appreciate you popping in with an update Dawn :)

Hi Leslie,

I am having the same problem,  roughly 14 MP4 videos in the course on 14 Slides, using 360 and publishing to Scorm 2004 3rd edition, all video's play except last 4? 1 video is 2 mins 43 second long & 11,540 KB

Thanks

Colin

Yikes! So sorry you've also come across this problem, Colin.

In Dawn's case, it sounds like installing the latest version of Storyline 3 and testing in a different environment might have helped.

Mind if we have a close look at your Storyline 360 .story file to see how it behaves in SCORM Cloud? Additionally, are you experiencing this in all browsers or a particular one?

I have uploaded to the zip file to Scorm cloud "Import or update failed, error was: The storage limit for this account type has been reached." and thats the message i got, 

What is the difference to what i publish to with Scorm 1.2 or Scorm 2004 2nd,3rd,4th edition?

Would this be the cause?

Thanks

Colin

Hi, Colin. Yikes, that sounds like you might have reached the file upload limit on your account. 

No worries, as I can lend a hand! Could you share your unpublished file with me here? I don't believe the edition type would cause the video playback issue, but I'll give it a test in my SCORM Cloud account and let you know what I find! Feel free to either add the .story file as a comment by using the Add Attachment button in your reply or send it privately via this link!

Great question about the various formats, by the way! Here's a handy resource on the different versions of SCORM: https://scorm.com/scorm-explained/business-of-scorm/scorm-versions/

Hi Katie, 

Thanks For That, I have sent that on to you & have read the article which package should i use when publishing? I use Scrom 2004 3rd edition but i like the sound of the API one? What do you think

Good morning, Colin!

Confirming receipt. ✔️I just sent you some next steps in your case; we can continue our conversation there if you'd like! I'll also post any valuable insight here, as needed, for those following the discussion!

..and that's certainly excellent food for thought! Did you know: we have an entire guide dedicated for deciding to publish for Tin Can API. Additionally, the folks at Rustici Software offer their two cents here: https://xapi.com/why-adopt/ 

Hope that helps in the decision making process! I'll also let other community members talk about their experience with using this API and how it benefits them!