Non Responsive project when published Sep 23, 2021 By Mauritia Fanis My storyline project works when it's previewed but doesn't work when published to Review 360. Can anyone provide guidance on what can be done to troubleshoot?
Maria Costa-Stienstra Staff over 2 years ago09/23/21 at 5:46 pm (UTC) Hi, Mauritia. Thank you for reaching out! I'm sorry to hear you're having issues with your published file! I'm happy to take a look and offer some suggestions! Are you comfortable sharing your .story file either publicly here or privately through a support case with our engineers?
Mauritia Fanis Author over 2 years ago09/23/21 at 6:20 pm (UTC) Thanks Maria, I submitted it as a private case.
Leslie McKerchie Staff over 2 years ago09/23/21 at 6:42 pm (UTC) Thanks, Mauritia. I can see that you're already working with Johnrey, so you're in great hands.
3 Replies
Hi, Mauritia.
Thank you for reaching out!
I'm sorry to hear you're having issues with your published file! I'm happy to take a look and offer some suggestions!
Are you comfortable sharing your .story file either publicly here or privately through a support case with our engineers?
Thanks Maria, I submitted it as a private case.
Thanks, Mauritia. I can see that you're already working with Johnrey, so you're in great hands.