When I press the Player button, Storyline freezes. Pressing Escape brings it back. However, I need to edit the Player! I have opened Storyline on all 3 of my different monitors and vigorously checked to see if the Player has opened on a different monitor. But I do not see it. I have uninstalled Storyline and reinstalled it. I have powered down my laptop and restarted it over several days. I have ensured I am not using the Storyline from a shared drive (the project is on my C drive.) I am using Windows 10.
I'm sorry to hear that you're experiencing this issue with Storyline freezing when you select the Player button. I've opened a support case on your behalf so we can investigate what's going on.
You should be hearing from one of our Support Engineers soon via email. In the meantime, here are some troubleshooting steps to fix unexpected or erratic behavior.
I have reached out to my network of Instructional Designers who work in Storyline extensively. My colleague was able to quickly fix this today 😄
They had me hold the Windows key and press the left arrow on the keyboard. The Player window then appeared on one of my monitors. This must have been a display issue with my multiple monitors, I just didn't know this windows function in order to fix it lol!
This is also happening to me, however using the windows key to move the unseen player window around isn't working. No matter what I do the Player window will not show itself. Let me know if anyone has had any other solutions.
Of course I got it to work right after posting my previous comment. For anyone else that maybe having this issue, it looks like Storyline got confused where to open the window when my laptop was plugged into multiple monitors. Maybe a Windows issue, maybe a Storyline issue, but if you're having this issue disconnect your monitors and that seems to fix it.
Evan, thanks for sharing what worked for you! I talked to a colleague of mine who works in Storyline all the time so they are an expert lol! And they confirmed that Storyline gets confused with multiple monitors, so your advice is right on. Hopefully you're ok working on one monitor!
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Hi Amy, and thanks for reaching out!
I'm sorry to hear that you're experiencing this issue with Storyline freezing when you select the Player button. I've opened a support case on your behalf so we can investigate what's going on.
You should be hearing from one of our Support Engineers soon via email. In the meantime, here are some troubleshooting steps to fix unexpected or erratic behavior.
Thank you, Kelly! I've received an e-mail from Articulate Support and have uploaded the Storyline Project file to the case.
I appreciate your help!
Wonderful news! Thanks so much for the update, Amy! Glad to hear things are resolved on your end.
We appreciate you sharing what you did to resolve this. I'm sure it will be helpful to other community members that come across this thread!
If any other questions or discoveries come up, feel free to reach out in the E-Learning Heroes Community.
Have a great start to 2023 and happy developing! ✨
This is also happening to me, however using the windows key to move the unseen player window around isn't working. No matter what I do the Player window will not show itself. Let me know if anyone has had any other solutions.
Of course I got it to work right after posting my previous comment. For anyone else that maybe having this issue, it looks like Storyline got confused where to open the window when my laptop was plugged into multiple monitors. Maybe a Windows issue, maybe a Storyline issue, but if you're having this issue disconnect your monitors and that seems to fix it.
Evan, thanks for sharing what worked for you! I talked to a colleague of mine who works in Storyline all the time so they are an expert lol! And they confirmed that Storyline gets confused with multiple monitors, so your advice is right on. Hopefully you're ok working on one monitor!