Forum Discussion
Problems with sliders since updating ipad
I have just updated my ipad to the new ios version and have discovered my slider interactions in Storyline 3 are not working. They won't allow the user to drag the object on the slider up or down anymore whereas before they were working perfectly.
Has anyone else had this issue?
They work fine in the Chrome browser on my ipad but not in Safari.
Thanks.
35 Replies
Hello, just to add - I read the following thread, and while not exactly the same issue, the problem seems to be related to the new iPad iOS running storyline presentations. Changing the setting in safari suggested by Erin (toggling the Request Desktop setting) has provided a temporary fix.
Yes, we have this same exact issue. Our matching drag-drop questions in our presentations no longer "grab" in Safari in the new OS 13 for the iPad, specifically.
I have to imagine that Articulate is well aware of this by now. Hopefully there's a fix, an updater or something, that I just haven't found yet.
Hi Eric, the solution by Erin has worked for me and I have raised a ticket with support for a permanent fix. I've pasted the solution below:
Go to the Settings > Safari > Request Desktop Website. Under the Request Desktop Website On section, click All Websites to turn off/grey out the toggle. When the All Websites toggle is greyed out, you will get the user agent as iPad.
Thank you Susan! We have instructed our support staff to use this solution, or to ask that users switch to Chrome.
Thanks for confirming the solution works for you as well, Susan. I've passed this on to my team as we continue investigating.
Leslie have there been any preliminary assessments as to the "fixability" of this issue on your end? Both retroactive and/or going forward?
Hi there, Eric!
Thanks for checking in, and I'm sorry for the trouble this bug is causing. No update as of yet, but I promise we'll keep this discussion posted on any developments. Here's a glimpse into how we tackle bugs!
Hello, the fix I used above to 'request desktop website' is no longer working and am now unable to drag sliders in any of my articulate storyline presentations. This is a major problem for me and my customers. Is there any update on this issue? Thank you.
Hi Susan,
Thanks for following up, and I'm sorry this is causing pain points for you and your customers.
While we found a fix for Storyline 360 regarding the sliders not working on an iPad with OS 13, I don't have a release date set for that yet in Storyline 3. We'll be sure to jump in here as soon as there's progress to share.
Thank you for getting back to me and I'm glad to hear that it has been possible to fix this issue. Unfortunately I am an independent teacher who doesn't have the budget - or ever will - to pay for Storyline 360.
This bug, in effect, makes Storyline 3 currently unusable - a large proportion of students who use my site are iPad users and I have hundreds of games made with the software on my website.
There must be other users like me who are teachers and not affiliated to big companies. It was a huge investment for me at the time.
As such, I make the plea on behalf of myself and others that this fix is released for Storyline 3 users as soon as it is possible. Thank you.
*bump* for Storyline 3 Develepors such as myself and Susan...
