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Hi Everyone!
Great news! I'm happy to share that we just released Storyline 360 (version 3.82.31354.0), which includes a new 64-bit version of Storyline 360! Harness the processing power in modern computers with 64-bit Storyline 360. Large, media-rich courses benefit from increased stability and faster performance!
To use 64-bit Storyline 360, please update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.
This was highly requested, so we hope it serves you in your course creation! If you run into any snags, don't hesitate to contact our team in a support case.
80 Replies
Hi Jill,
Sorry to hear you're running into this! While I can see an 8-minute video taking a bit longer to publish, an hour seems too long!
Have you checked the compression settings to see at what quality the video is set to? We can also take a look at your file as well and see if we run into the same issues. Feel free to connect with us if you'd like a hand!
Hi guys,
I am experiencing the same issues with a 67sec video. The encoding gets up to about 95% complete and then hangs for over an hour. I still haven't been able to publish the video.
I've checked the link provided above - no luck.
Is this a known or ongoing issue?
Hi Leonard,
While I haven't heard of any current issues around Publishing to Video, the behavior you are describing doesn't seem right.
Since Storyline isn't working as intended, sometimes a simple repair of Storyline resolves the issue! If that doesn't do the trick, please reach out and let us know here!
Greeting!
I am experiencing the same issue, we have a video heavy project and when trying to publish to video it is taking all day...still going at the moment. I switched to low quality to test it out and having the same issue. Any guidance would be greatly appreciated! :)
Hi Mike,
Sorry to hear you're experiencing this issue as well! I'm going to enlist our Support Engineers' help, so we can best troubleshoot what's happening behind the scenes here.
Feel free to share your file to your unique upload link below, and they'll do some testing to see what's holding up the publish to video.
I am stuck as well. I have an 8 minute video and it took over 6 hours to publish. Any thoughts would be appreciated. I did try the suggestions above already
Hi Tara and welcome to E-Learning Heroes :)
Thanks for contacting us and sharing that you are running into a similar issue.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Opening a ticket now - Thank you!
Hi, I am having the same issue with some of my Storyline files. They are files that include screen-recorded slides. Could this be causing the issue? Am happy to upload if you need to look at the file.
Hi Sandy,
I'm sorry to hear you're running into this as well! Our support engineers would be happy to take a look at your file and determine if the screen recordings are causing any lags while publishing to video. Feel free to upload the file to your unique upload link below:
I am also having issues with very slow publishing, when trying to publish to video from a View mode step screen recording.
Hi Dayn,
Thank you for letting us know!
Would you be able to share the file experiencing this snag for further troubleshooting? This would help out greatly so we can take a closer look. You can share files with us using this private upload link here. We'll let you know our findings and will delete it after having a closer look!
Thanks Vincent. Files uploaded.
Hi there,
Any feedback on this? I have the same issue with publishing to video.
Hi Desiree
I have had some feedback. Apparently this is because Storyline is a 32 bit application and so can access less RAM for video encoding than a 64 bit application, leading to bottlenecks.
There are lots of people asking for a 64 bit version on this forum, to allow us to make full use of the processing power of modern 64bit PCs. It would be good to hear if Articulate have this on their roadmap.
Thank you for your email. Hopefully it's in the pipeline.
Hi Desiree,
We are tracking the feature request that Dayn mentioned above, and I've added this conversation to the report.
What are you experiencing when publishing your course to video? Is it a time delay or not completing?
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
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Looks like this is an ongoing issue, is Articulate looking into a fix to streamline the mp4 encoding? The speed it takes could affect deadlines and project completions.
Hi Ryan!
We've found there are different reasons why publishing to video could be slow! It's helpful to take a look at the affected file to determine where the error is. Please use this link to share your file with our Support Engineers!
Was a solution to excessively long video publishing time ever discovered?
Hi Robert!
We found the solution is different based on the project. If you also see a delay when publishing to video, then we'll be happy to take a look at your project. Here's a secure upload link.
Hi,
Would someone be able to have a look at my file as well? Its taking ages to publish.
Thanks
Jennie
Hi Jennie,
I'm happy to connect you with a support engineer that can help! I've started a case on your behalf, and if you can upload your file using your personal upload link here, we'll test the file and see why there seems to be a lag in publishing!
Please know that you can always reach out to our team at articulatecase.com as well!
Thank you. I'll upload the story file now.
Jennie