3 Replies
Maria Costa-Stienstra

Hi, Carol.

I am sorry you're experiencing this, but thank you for starting a support case!

I see you are working with my teammate Carlo, and through the case, a bug was logged where Storyline projects with Feedback Master and Feedback Layers are not imported on new projects.

For additional information, this is how we identify and tackle bugs

As a workaround, Carlo suggested saving the project with the Feedback master and feedback layers as a Storyline template, then importing that template to your projects. 

We'll be sure to update this discussion when we get more information!

Leslie McKerchie

Thanks, Carol.

I took a look at the case you worked on with our support team and have verified that this has been reported as a possible bug for us to continue investigating.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

Both your support case and this conversation are linked so that we can share updates with you when they are available.