Quiz timer reset after resuming the course

Nov 16, 2021

I have seen several same issues in Heros but I couldn't find the solution.
I set up 15 questionbanks and result slides with quiz timer.
However, when I resume the course, The timer will start again from original count.
(ex. When I stop taking Quiz 3 with 3 minutes remaining and come back later, It start with Quiz 3, but the remaining time is reset to 10 minutes)

I hope I can fix it myself for the future.

- Using Storyline360, latest update.
- It happends on the LMS, SCORM1.2
- when I maker new file and set new quiz timer, it still happnens.

5 Replies
Becca Levan

Thanks for reaching out, Keigo!

If I understand correctly, when you resume a course, the quiz timer resets rather than starts from where you left off. Can you help me with another clue:

  • Does the timer reset when you refresh the browser page and when you exit the course? 

It would be helpful to investigate your project to help determine what's causing this behavior. Could I have you submit a case including your response to my question above? We'll reach out shortly after hearing from you!

Maria Costa-Stienstra

Hi, Keigo,

I have great news to share!

We just released another update for Storyline 360. In Update 60, we've included important fixes and new features.

One of the fixes we've included is:

Quiz timers reset to zero seconds when refreshing the browser tab or exiting and resuming the course.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let us know if you have any questions by posting here or by reaching out to our Support Engineers directly. 

Jose Tansengco

Hi Jenna,

Happy to help!

One troubleshooting step that you can do is to import your Quizmaker 360 quiz into Storyline 360 and then test how this version of your course will behave in your LMS. The appearance and functionality of your course will remain relatively the same, and you'll have the added benefit of having access to Storyline 360's customization features that were not available in Quizmaker 360.

We'll be glad to test if importing your quiz into Storyline 360 will address the timer issue. If this works for you, would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!