So sorry you're running into this issue! The red X indicates that there is a corrupted element on that slide. Objects can become corrupted if you're saving the project and the objects in the projects outside of your local drive (typically your C: drive). Working on a network drive or an external USB drive can cause erratic behavior due to latency. For example, it could cause file corruption or prevent you from saving changes.
From here, can you try saving your project under a different file name and to your local drive? Then, import the project into another .story file.
Let me know if that does the trick! If not, can you share your .story file with us privately in a support case?
Hi again Lauren, I have had the same problem again on a brand new file that I created from scratch on the local drive. When the red cross appears it does not allow for the file to be saved - it remains with the spinning icon until I end task. this time I did not lose any work as I had saved just prior to the event but that isn't always the case.
As you have suggested I have submitted a support and uploaded the file.
I have been having the exact same issue. I am also saving the file locally. I also followed other steps I'd seen listed (uninstall SL and then reinstall; create a new file and import the old). At this point Ctrl-S has become my best friend.
I'm sorry to hear that you having the same trouble too but it's nice to know that I am not the only one. Yes, I have been saving every couple of minutes. Hope we both get a resolution.
6 Replies
Hi Jennifer!
So sorry you're running into this issue! The red X indicates that there is a corrupted element on that slide. Objects can become corrupted if you're saving the project and the objects in the projects outside of your local drive (typically your C: drive). Working on a network drive or an external USB drive can cause erratic behavior due to latency. For example, it could cause file corruption or prevent you from saving changes.
From here, can you try saving your project under a different file name and to your local drive? Then, import the project into another .story file.
Let me know if that does the trick! If not, can you share your .story file with us privately in a support case?
Hi Lauren
Thanks for your response. I've only been working on the local drive.
I will try your suggestion but I have a question. Wouldn't importing import the corrupt object?
Kind regards
Jen
Hi again Lauren, I have had the same problem again on a brand new file that I created from scratch on the local drive. When the red cross appears it does not allow for the file to be saved - it remains with the spinning icon until I end task. this time I did not lose any work as I had saved just prior to the event but that isn't always the case.
As you have suggested I have submitted a support and uploaded the file.
Kind regards
Jen
I have been having the exact same issue. I am also saving the file locally. I also followed other steps I'd seen listed (uninstall SL and then reinstall; create a new file and import the old). At this point Ctrl-S has become my best friend.
Hi, Jennifer.
Great call on opening a support case! I see you're working with my teammate Lianne, who e-mailed you some steps to try.
Please reach out to Lianne through the case if you have additional questions.
Hi, Michael,
I went ahead and opened a support case on your behalf, so we can investigate and help you troubleshoot! You should hear from our team soon via e-mail.
Michael
I'm sorry to hear that you having the same trouble too but it's nice to know that I am not the only one. Yes, I have been saving every couple of minutes. Hope we both get a resolution.
Kind regards
Jen