Resources tab keeps showing up even when not checked

Feb 05, 2020

Hi, 

I have discovered that in the modern player, even when I uncheck the resources tab so it will not show as a tab, it still shows when  a slide is previewed and when published, although it does not show on the player preview.  I have tried to reset each and every slide (30) to not show the tab, no luck.  I have selected all slides and then reset the player to not show the resources tab, no luck.  What am I missing?  

Thanks for all guidance into the issue. 

Michelle

Pinned Reply
Luciana Piazza

Hello Everyone! ✨

I'm happy to share that we have released a new update for Storyline 360 (Build 3.75.30269.0).

In this update, we have implemented a fix for:

  • The resources player tab displayed even though it was disabled in slide properties.

As a first stepI recommend updating Storyline 360 to the latest version. Here's how:

Update Authoring Apps

If you have any questions, please let us know in this thread or privately in a support case.

Have a great day! 

19 Replies
Karen  Kasper

I have the same problem except that after I deselected Resources it showed two Help links. I deselected Help and now there are two of them listed in the Player, one selected and one deselected. Only one Help displays in the course now, but the Resources link is still there.

Jose Tansengco

Hi Jeff,

For the slides where the 'Resources' tab is appearing randomly, did you check the slide properties to see if you have the 'Player feature' set to 'Custom for the selected slides'? 

If your slides are using the custom option, you may have Resources tab checked in the Slide Properties, which overrides the player settings. 

Let me know if this works for you! 

Jeff Nauman

Thanks for your reply. Yes.. I do work with many programs and slides with custom settings and I'm pretty familiar with the custom properties options, but this is not the problem. When this first began happening,  I thought that I had simply missed the checkbox and took the check out of the box. However, when I ran a preview of my set, it had reappeared in the player window with a check back in the options box without my input. This is occurring randomly but fairly consistently and I've submitted a support ticket. I'll post anything I learn that may be of help to others and again, i appreciate your response.

Laurie Gilmore Farley

This is happening with me and making me crazy! The resources/notes/menu tabs keep randomly appearing on slides. I am 100% sure they were not there before because I have multiple people doing QA across five different  modules, everyone agress the were not there before. To correct the problem, I am having to go slide-by-slide and set custom settings for each slide.

Laurie Gilmore Farley

Luciana - Wanted your team to know the same exact thing is happening with me (and making me crazy!). The resources/notes/menu tabs keep randomly appearing on slides. I am 100% sure they were not there before because I have multiple people doing QA across five different  modules -  the tabs were not there during first round of edits. Now I've got all different cominations of resources/notes/menu buttons checked (which are not supposed to be) and glossery and seek bar randomly unchecked (which are supposed to be). No consistent patter. To correct the problem, I am having to go slide-by-slide and set custom settings for each slide.

Jeff Nauman

Hey Laurie.. just letting you know that this hasn't been resolved that I know of. It remains an issue for me as well. I'm currently working on a major project with hundreds of slides, layers, and menus and the nasty little bug continues to rear its ugly head. . I captured the issue in a video clip and sent it to the Articulate support folks sometime back that demonstrated the problem, and I've tried the suggestions they sent (copying slides into new project, reinstalling the program, etc.), but to my knowledge it's not been fixed yet.

Kelly Auner

Hi Laurie,

Thank you for informing our team of this issue and including these important details. I see you've connected with one of our Support Engineers, Chester. Please let them know if this problem continues or if you need assistance with anything else!

Hi Jeff,

Thank you for capturing what you're seeing on video. This is helpful for our team better understand the issue. I see that you had connected with my teammate, Jan. If you would like help troubleshooting further, please let Jan know, and they'll be happy to assist you!

Luciana Piazza

Hello Everyone! ✨

I'm happy to share that we have released a new update for Storyline 360 (Build 3.75.30269.0).

In this update, we have implemented a fix for:

  • The resources player tab displayed even though it was disabled in slide properties.

As a first stepI recommend updating Storyline 360 to the latest version. Here's how:

Update Authoring Apps

If you have any questions, please let us know in this thread or privately in a support case.

Have a great day!