Resume state on a slide that only has a video on it

Hi All

 

I have a very short course that in essence has a intro slide, a slide with a video that automatically starts with the slide timeline and a closing slide. 

I am experiencing an issue with the resume saved state for the slide with the video on it. We want the slide to resume at the point within the video where the person exited - hence the resume saved state. However when you resume it is restarting the video rather than going to the point on the video timeline where they exited the course. 

Any ideas on what i might be doing wrong or what else I can try?

Thanks

Leanne

65 Replies
Ashley Terwilliger

Hi Kim,

If the learner leaves the course on that particular slide and then resumes to that slide, it will always start at the beginning. The "Resume save state" is used when a learner revisits a slide during the same session to determine if items will be replayed. The only way to save the progress is by going to the next slide.  

This is an option by my colleague Mike Enders that may help you! 

Dipendu Das

Hi @Ashley/@Leslie - Any luck with the solution as I was not able to resume to the point where I left the course which has video. 

My video is of longer duration (around 45 minutes) with a restricted timeline advancement. But when the learner closes the browser and relaunches the course it goes to the beginning of the video.

I also tried the suggestion posted by Alyssa Gomez (created by Mike Enders) but still the same result.

I am using Articulate Storyline 360 (v3.26.18601.0)

Crystal Horn

Hi there, Dipendu. In my sample file here, I have a short video on the first slide. The slide properties are "resume saved state." When I jump to the next slide using the Next button in the middle of the video, I can close the browser, reopen and resume the course, and use the Previous button to revisit the video slide. In Chrome 73 and Internet Explorer 11, the video picks up from the middle.

Can you test my link on your end? Let me know what you see!

Leslie McKerchie

Hi Dipendu,

I'm seeing a difference in behavior as well and would like to confirm:

  1. The video resumes on the slide while you're still in the course and/or you resume and navigate back to this unfinished slide.
  2. The video starts over, even with the slide property of 'resume saved state', when you have completed the video and navigate back to this slide and/or resume the course.

If those items are correct, please be sure to update your Storyline 360 software to the latest update, Build 3.27.18822.0. We had a recent fix that addresses the above.

You mention that you were running into this issue in your LMS. Are you able to replicate the behavior in SCORM Cloud or is this limited to your LMS?

David Hansen

Is this ever going to be fixed or a proper solution incorporated into the product?  Seems crazy that in order to have the video resume to the same seek location that the learner was at whenever they exit, the content author needs to implement a "work-around" that involves secretly jumping to the next slide and back!  This should just be a setting on the video (perhaps called "resume seek location on slide resume"?).   We have a number of enterprise customers who are not happy about this behavior and we have a lot of courses that need this ridiculous work-around.  Sigh.

Katie Riggio

Greetings, Amber!

Are you on the latest update of Storyline 360? We're currently on build 3.37.21614.0.

If so, I'm happy to troubleshoot your course and see what's happening with the video! You can share the .story file by using the Add Attachment button in your reply. Or, you can share the file privately with me by using this link

Lauren Connelly

Hi Ahmed!

It sounds like you're seeing a snag with videos and the resume state. We don't have any active bug reports for a similar error so I'd be happy to start troubleshooting!

Would you mind sharing your file or a screen recording of what you're noticing on your end? You can either attach these resources to this discussion or send them privately using this upload link. 

I'll be sure to take a look and share my findings!