Row missing words on publication

Mar 09, 2023

I have a jeopardy style game which I have used over a dozen times with no problem.  This version though, one of the card refuses to display the full text.  I have screen captured the text on the SL preview and the notepad. The published file is also missing the line: . It is most strange that the text appears totally in the edit mode.  

Has this ever been reported as a bug?

6 Replies
Steven Benassi

Hi Doris!

Thank you for providing those screenshots! That looks like a very fun course!

Just to clarify, could you tell me which version of Storyline you are currently using? You can find that by navigating to your Articulate 360 desktop app and clicking on Other Versions.

It’s possible this could be a formatting issue but in order to get a better idea, it would be helpful to see your .story file. You can upload it here in this thread or privately through a support case. We’ll make sure to delete it once we finish troubleshooting!

Thanks for reaching out!

Joe Tansengco

Hi Doris, 

Sorry to hear that you ran into this behavior. I'd like to ask a few questions to help clarify your experience: 

  • Have you tried recreating the affected text box from scratch to see if this helped?
  • How about increasing the area of the text box to allow for more space?
  • Does changing the font to something like Arial or Lato help?

If the issue persists after trying the above, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!