Screen recordings - Red box and controls

May 12, 2021

I've used screen recordings for try it and test it before and have not had this issue... or I'm forgetting what I might have done to avoid it.... 

When I select the window I want to record, complete the recording, and import it, the red outline and recording box are on the imported slides, and my second monitor is showing up as well, even though I have not selected it to be part of the recording. How do I fix this?

2 Replies
Lauren Connelly

Hi Cheryl!

Thank you for reporting that you're running into this issue! I'm sorry for the trouble. We have this logged as a software bug where a red box appears on a screen recording when the dpi is larger than 96. The current workaround is to set both the laptop and external monitor to 100%.

I've linked this discussion to our bug report to update you when we ship a fix.

Kelly Auner

Hi, Cheryl!

I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

One of the enhancements we've included: 

  • Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!