Screencap Video Disappears after a second

Jun 07, 2023

When I preview the screen capture video on the timeline, it works just fine. When I try to view it in Preview, the video disappears after a second, leaving only the captions on a blank screen.

What might cause this and how can it be fixed?

1 Reply
Jose Tansengco

Hi Christopher, 

Sorry to hear that you ran into this behavior. I'd like to ask a few questions to get a better idea of what's happening: 

If you're already working locally, and doing a repair doesn't help, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!