Sign in to your account screen pops up when publish to video

Hi Sonya,

Great question! I understand that when publishing to video Storyline asks for you to log in and then gives you an "Articulate Framework is not responding - close the program or wait for the program to respond" message. I’m happy to work with you to figure out why these things are happening!  I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.

• Which version of Storyline are you using?
• Is this happening with more than one file or is this the only one?
• Are you working from a shared drive when this happens? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior.
• After the publishing finishes is the video output playing as expected?

Thanks for reaching out and I look forward to your response!

Hello John,

storyline is very likely at the latest version, I don't know where I can see it. My files are in One drive and storyline is on C drive of my laptop. 

I will move my files to C drive and publish again. 
yes, the video output playing as expected. 

Thank you for your quick response.

Sonya

Hi Sonya!

Thanks for the feedback! I just wanted to pop in and share how you can check which version of Storyline 360 you are currently running. I've recorded a quick Peek to walk you through the steps!

This resource goes into a little more detail about managing the Articulate 360 desktop apps as well:

• Articulate 360: Installing, Updating, and Managing the Articulate 360 Desktop App

Also, great call on moving the files to your local hard drive and republishing. Please let us know how that works or if you have any more questions!