SL 360 sometimes does not find an existing item to republish in Review 360
Nov 15, 2021
I'm wondering if other people have this issue, and if anyone has found a reason for it. On certain files I publish to Review, but not others, Storyline is unaware of there being an existing version in Review. This will happen even immediately after publishing to Review, and saving the SL file. When I select the button to publish a new version, I see the message "You have not published this project before." And yet, the project is there. Not usually a huge problem, but currently I have nearly 100 existing projects in Review, so it becomes a bit of a slog.
9 Replies
all the time, I think it is related to using another file to start another course
That makes sense, and it's almost certainly when it happens for me. Wish there were a way to fix it, as it has happened that I've inadvertently published a new version of the wrong file.
Sorry for the trouble, David! We don't have this logged as a bug, so I'd like to gather more details from you. It sounds like the course is missing in the drop-down list when you're using another file to start a course. Do you mind sharing that workflow with me? Are you duplicating the course outside Storyline 360 and then opening the copy in Storyline 360?
Once I gather these details, I'll report this to my team, which will hopefully help us find a fix!
Hi Lauren,
Generally speaking, I either have duplicated a course outside of SL, or have opened it and then done a Save As to create another course. I can't say with certainty which of these conditions was met in courses where this issue occurs. (Not sure what you are asking when you say a course is missing in the drop-down list when using another file to start a course.)
In any case, with a course where the problem occurs, I have already published it to Review at least once, but when I go back to publish revisions, SL does not recognize that the course is associated with any course already in Review.
I've taken a screencast so you can see what happens: https://360.articulate.com/review/content/d3b1c6fd-ce2c-4465-a591-967d56c25a84/review
I will note that if I publish as a new item in Review, it then seems to maintain the connection going forward. That would be fine if I weren't trying to keep existing comments together with the updated version.
Thanks!
Hi Lauren, I have reported this as part of the beta and confirm that what David has said is very similar to my experience.
If I create a new course from another course using save as often it gets confused and when I try to publish to review again will either not find a previous link (although is in dropdown) or will try to go to previous course link. This has happened so many times to m.
Thank you, David and Phil! I was able to recreate this issue on my end, so I've brought it up with our Engineering team for additional testing. I'll keep you updated in this discussion!
I really appreciate both of you taking the time to contribute to this discussion!
Hi, any updates regarding this issue? I have experienced exactly the same problem. I guess the fix for now would be to upload a new version manually?
Hi, Jonas.
I replied to a similar question here. We can continue the conversation there!
Hi there! I am experiencing the same issue where Review 360 is not recognizing my existing course and revising it. It is creating a completely new file, obviously without comment history. I'm wondering if anyone has found a workaround that will allow seeing the existing comments from the existing uploaded file?