I have several templates adapted from previous projects. Yesterday, I made a new template with master slide/layouts from scratch and saved it into my templates folder. When I try to import templates into an existing project, the older ones bring their master files and layouts with them but when I try the new one, it brings its slides but not its master or layouts. To test, I built another new template today. It suffers the same problem: slides yes, master no.
I updated SL yesterday before I started working on the templates. Related?
Are you using Storyline 360 (Build 3.52.25156.0)? It sounds like this is affecting Story Templates that were built in this version as well as previous versions of Storyline 360. Either way, they aren't rendered properly when using in Update 52. Does this sound correct?
Thanks for your response. I'm on Build 3.52.25747.0. Your description sounds close. Older ones bring their masters just fine. Ones I made since the update do not. I attached a video showing 1st a new one then an old one.
Thanks for those extra details, and I really appreciate the helpful screen recording!
From here, I'd like our support engineers to step in to help troubleshoot. You should've received an email from me confirming that I've opened a support case on your behalf. Stay tuned for one of my teammates to reach out with a next step!
7 Replies
Yes it has happened to me too. It looks like a bug in the latest version
Hi Allen!
I'm sorry you're running into this issue with Story Templates. This is what I am seeing when I open the Slide Masters in your .storytemplate.
Are you using Storyline 360 (Build 3.52.25156.0)? It sounds like this is affecting Story Templates that were built in this version as well as previous versions of Storyline 360. Either way, they aren't rendered properly when using in Update 52. Does this sound correct?
Lauren,
Thanks for your response. I'm on Build 3.52.25747.0. Your description sounds close. Older ones bring their masters just fine. Ones I made since the update do not. I attached a video showing 1st a new one then an old one.
--Allen
.
Hello Allen,
Thanks for those extra details, and I really appreciate the helpful screen recording!
From here, I'd like our support engineers to step in to help troubleshoot. You should've received an email from me confirming that I've opened a support case on your behalf. Stay tuned for one of my teammates to reach out with a next step!
has there been follow up on this topic?
Brian,
I just downloaded and retested the template above, opening it several ways. It loaded up as it should in each case.
Are you experiencing the issue also?
--Allen
.
I am. I just posted about it - didn't see this post.