Storyline 3 - Publishing crashes - cleaning up temporary files Jun 30, 2021 By Jerome DALLAN Hello, Since this morning, I can't publish ANY storyline files. It crashes when the window says : cleaning up temporary files I didn't change anything in my configuration. Storyline has been removed / installed again. Only thing different : we received some windows 10 updates this morning.... Anyone else in this case ?
Leslie McKerchie Staff almost 3 years ago06/30/21 at 12:34 pm (UTC) Hello Jerome and welcome to E-Learning Heroes. 😊 Thank you for sharing what you are experiencing when publishing your files. Based on the troubleshooting that you've already done, I'd recommend working directly with our support team here.
Jerome DALLAN Author almost 3 years ago07/16/21 at 9:15 am (UTC) Hi Leslie, I found a bypass, and I really think this is due to this Windows update as now some other colleagues had the problem The solution : Publish to the system Temporary folder (%TMP%) When zipping the file, there is no issue, it can be located anywhere. I guess that some system authorization access have been modified with the update, but I don't know which one ... :(
Jill Freeman 11 months ago06/02/23 at 8:25 pm (UTC) FYI, I received this message, too. For me it was when trying to import an Italian translation to a Storyline file. It was successful when I made room on my hard drive.
3 Replies
Hello Jerome and welcome to E-Learning Heroes. 😊
Thank you for sharing what you are experiencing when publishing your files.
Based on the troubleshooting that you've already done, I'd recommend working directly with our support team here.
Hi Leslie,
I found a bypass, and I really think this is due to this Windows update as now some other colleagues had the problem
The solution : Publish to the system Temporary folder (%TMP%)
When zipping the file, there is no issue, it can be located anywhere.
I guess that some system authorization access have been modified with the update, but I don't know which one ... :(
FYI, I received this message, too. For me it was when trying to import an Italian translation to a Storyline file. It was successful when I made room on my hard drive.