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JeromeDALLAN's avatar
JeromeDALLAN
Community Member
4 years ago

Storyline 3 - Publishing crashes - cleaning up temporary files

Hello,

Since this morning, I can't publish ANY storyline files. It crashes  when the window says : cleaning up temporary files

I didn't change anything in my configuration.

Storyline has been removed / installed again.

Only thing different : we received some windows 10 updates this morning....

Anyone else in this case ?

  • Hello Jerome and welcome to E-Learning Heroes. 😊

    Thank you for sharing what you are experiencing when publishing your files. 

    Based on the troubleshooting that you've already done, I'd recommend working directly with our support team here.

  • JeromeDALLAN's avatar
    JeromeDALLAN
    Community Member

    Hi Leslie,

    I found a bypass, and I really think this is due to this Windows update as now some other colleagues had the problem

    The solution : Publish to the system Temporary  folder  (%TMP%)

    When zipping the file, there is no issue, it can be located anywhere.

    I guess that some system authorization access have been modified with the update, but I don't know which one ... :(

  • FYI, I received this message, too. For me it was when trying to import an Italian translation to a Storyline file. It was successful when I made room on my hard drive.