Forum Discussion
Storyline 3 - Publishing crashes - cleaning up temporary files
Hello,
Since this morning, I can't publish ANY storyline files. It crashes when the window says : cleaning up temporary files
I didn't change anything in my configuration.
Storyline has been removed / installed again.
Only thing different : we received some windows 10 updates this morning....
Anyone else in this case ?
Hello Jerome and welcome to E-Learning Heroes. 😊
Thank you for sharing what you are experiencing when publishing your files.
Based on the troubleshooting that you've already done, I'd recommend working directly with our support team here.
- JeromeDALLANCommunity Member
Hi Leslie,
I found a bypass, and I really think this is due to this Windows update as now some other colleagues had the problem
The solution : Publish to the system Temporary folder (%TMP%)
When zipping the file, there is no issue, it can be located anywhere.
I guess that some system authorization access have been modified with the update, but I don't know which one ... :(
- JillFreeman-64dCommunity Member
FYI, I received this message, too. For me it was when trying to import an Italian translation to a Storyline file. It was successful when I made room on my hard drive.