Storyline 3 Won't Open

Hi Jim, 

If you're unable to open Storyline you could also look at going through the repair steps to reinstall it. 

Just making a note for future googlers:

Coworker had the same issue after a Windows 10 update. We uninstalled Storyline 3, restarted the computer (probably not necessary), and then reinstalled the program. This fixed the issue.

Hi there.  Also look at >>this article<< if only for the wonderful support of the staff and humour of the clientelle.  

Thanks for linking that here Adrian - certainly a lighthearted interaction to start the year. 

I had this issue today after some Windows updates. To fix it, I opened Storyline 3 as an administrator (right-click on Storyline 3 icon and select "Run as administrator"). It opened correctly. I then closed Storyline 3, and reopened it normally and it worked correctly. 

Great troubleshooting! Glad you were able to get that corrected easily and thanks for popping in to share Wendy :)

I still have problems even after re-installing and running as admin. I find I have to come here and hit ok on the site alert boxes before it will open (and before I can navigate this site as well). I think the alert boxes have to do with the certificate on the articulate site.

Hey Barbara,

Thanks for jumping in and sharing what you are experiencing as well.

This doesn't sound familiar to me so I was curious if you'd be able to share a screenshot of that alert box that you mention acknowledging so that I can better understand what may be happening.

Here is the alert box:  

Hi Barbara!

That looks like an alert based on the security settings on your computer or web browser. Your IT department should be able to help you disable or change that setting!