All of a sudden I'm getting multiple crashes when trying to publish. Getting the error that something went wrong, Storyline may not continue, what was I doing at the time of crash, etc.
I tried exiting SL and restaring. Tried creating a new project and importing the old into it. Nothing works.
Hours of work went into this and I have to demo it tomorrow.
What's going on? BTW - I installed the latest updates this afternoon. Before this I had no problems.
Hi Wendy, I was getting the error pop-up to send a report to Articulate. I had to change the automatic/default publishing setting back to my C:/ drive - and will have to do this manually each time as per above comments is that the case? Weird it has worked for 6 months without changing the default. Thank you
yes best practice is to work from your C:drive for editing and publishing and save/store your files externally as required...believe me it saves a lot of heartache 😳
If a new update came, Storyline is crashing everytime & they are forcing the user to take update. This should not be happen & in every 2-3 days a new update is coming, it's really irritating.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Thanks, everyone for sharing! This thread helped me figure out my problem.
When I tried the "start a new project and import slides from the old one" fix, I discovered that there was a whole question bank in the old one that didn't show up in the Story View. (My guess is that it was left in there when the course was created from an old course; and didn't show up in Story view anymore because the Quiz Bank and Results pages were deleted from the Slide view.)
Anyway, I was able to import all the slides I wanted into the new course; and it published perfectly. Hope this helps someone else.
Attempting to publish Storyline to Review 360 - process seems to complete but I get an error indicating to check my internet connection and try again. I am connected so this is not the issue - - - any thoughts
Hi there, I'm on Storyline 360 and I also cannot publish one of my files to Review 360. I've tried everything on this list, including uninstalling and reinstalling Storyline and trying to isolate the offending file, but I can't. I've attached it here if someone could please check it for me?
Thanks for contacting us and sharing that you're running into an issue publishing your course to Review 360. Are you getting an error? I was able to successfully publish your course to Review 360.
I'd be happy to dig in a bit more to understand why it's not working for you.
Thanks, but the first set of instructions didn't solve the problem. I'm hoping they'll come up with a different solution. Here there are:
1) Uninstall Storyline 3 and open Windows Explorer, type %temp%\Articulate\Storyline in the address field, and press Enter.
2) When your temp directory opens, press Ctrl+A to select all the temp files, then press the Delete key on your keyboard.
3) A few temp files may currently be in use that can't be deleted. When prompted, you can skip those.
4) Reboot and reinstall Storyline 3.
I did this multiple times, but it still does not publish. The files are fine. I was able to publish all of them in 360, buy my Storyline 3 doesn't publish still. Thanks for your concern. Greg
Thanks for the heads up, and I'm sorry you're still running into this error! I see my teammate, Bang, has reached out with next steps to continue troubleshooting the cause.
Keep at it with him, and let him know if you're unable to share an app list to see if there are conflicts with Storyline 3. Thanks!
Hello. I can't publish to Articulate Review 360. It worked three time today and over the past few day. Now I have to shoe the finished product to my boss and the file uploads to Review then just sits there with the wheel of death turning and turning.... I tried different browsers too. It is a large file and it will take a long time to go through and find out if it is a slide or something else. Suggestions?
I think I found the problem. The Storyline player doesn't work. The customized player the file came with does work. I contacted customer support and sent them the file. (This project is being used with permission from the owner, BTW.)
Hi Ren, My publishing issue has been fixed. Apparently when I didn't accept the change to my computer while publishing, it triggered my Ransomware to block it every time I publish it. With the help of Articulate staff, the problem was solved simply be allowing the Ransomware to accept the Articulate site. Thanks.
Hi folks, on 8/14/2020 I just updated to v3.42.22792.0. I am unable to publish a template that has widespread use throughout our organization. After 1/2 hour of testing I was able to isolate a single problematic URL on a single slide, which I have attached to this message.
I'm interested to hear if you have the same experience as I'm having. If I publish the project as it is, it fails. If I remove the URL, it works.
Is that your experience? Do you have any idea why it's behaving like this?
At this point, I won't be able to recommend this upgrade to my organization because I can't have 250+ Storyline users emailing me and asking why they can no longer publish their older/existing projects.
Thanks for sharing your file! I opened it and kept running into an error publishing with our without the hyperlink.
I then imported the file into a blank project as I suspected some corruption issues, but didn't see a difference in the behavior.
Finally, I went ahead and completely removed the textbox and related triggers, re-inserted a new textbox, added the hyperlink, and published successfully!
Let me know if you're able to move ahead with recreating the hyperlink and triggers!
52 Replies
Hi Tania
are you getting an error message or nothing happens?
Hi Wendy, I was getting the error pop-up to send a report to Articulate. I had to change the automatic/default publishing setting back to my C:/ drive - and will have to do this manually each time as per above comments is that the case? Weird it has worked for 6 months without changing the default. Thank you
Hi Tania
yes best practice is to work from your C:drive for editing and publishing and save/store your files externally as required...believe me it saves a lot of heartache 😳
If a new update came, Storyline is crashing everytime & they are forcing the user to take update. This should not be happen & in every 2-3 days a new update is coming, it's really irritating.
Hello Pradeepta,
Thanks for reaching out and letting us know that you're running into some crashing issues.
Curious if the issue happens in any course you are working on or just this particular one?
If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Thanks, everyone for sharing! This thread helped me figure out my problem.
When I tried the "start a new project and import slides from the old one" fix, I discovered that there was a whole question bank in the old one that didn't show up in the Story View. (My guess is that it was left in there when the course was created from an old course; and didn't show up in Story view anymore because the Quiz Bank and Results pages were deleted from the Slide view.)
Anyway, I was able to import all the slides I wanted into the new course; and it published perfectly. Hope this helps someone else.
Attempting to publish Storyline to Review 360 - process seems to complete but I get an error indicating to check my internet connection and try again. I am connected so this is not the issue - - - any thoughts
Hi Michelle and welcome to E-Learning Heroes :)
Thanks for reaching out to our support team as well. You should be hearing from someone soon.
Hi there, I'm on Storyline 360 and I also cannot publish one of my files to Review 360. I've tried everything on this list, including uninstalling and reinstalling Storyline and trying to isolate the offending file, but I can't. I've attached it here if someone could please check it for me?
Hi Hilary,
Thanks for contacting us and sharing that you're running into an issue publishing your course to Review 360. Are you getting an error? I was able to successfully publish your course to Review 360.
I'd be happy to dig in a bit more to understand why it's not working for you.
Hi Leslie,
Thanks - it just keeps crashing and asks me to send the error report. I can try it again in a while and see if it works.
I cannot publish any content from any file in storyline 3. I get the following message:
output\story_content/video_5Wfdey5F9Xi_22_48_480x3922mp4'
Please note that there are no mp4's in any of the files. It worked fine yesterday, but I can't figure out what happened
Hi Greg,
I'm sorry to hear you keep running into this error message, but I'm glad you've opened a case!
I see that it's been assigned, so be on the lookout for a response from our support team to get to the root of the issue!
Thanks, but the first set of instructions didn't solve the problem. I'm hoping they'll come up with a different solution. Here there are:
1) Uninstall Storyline 3 and open Windows Explorer, type %temp%\Articulate\Storyline in the address field, and press Enter.
2) When your temp directory opens, press Ctrl+A to select all the temp files, then press the Delete key on your keyboard.
3) A few temp files may currently be in use that can't be deleted. When prompted, you can skip those.
4) Reboot and reinstall Storyline 3.
I did this multiple times, but it still does not publish. The files are fine. I was able to publish all of them in 360, buy my Storyline 3 doesn't publish still. Thanks for your concern. Greg
Hi Greg,
Thanks for the heads up, and I'm sorry you're still running into this error! I see my teammate, Bang, has reached out with next steps to continue troubleshooting the cause.
Keep at it with him, and let him know if you're unable to share an app list to see if there are conflicts with Storyline 3. Thanks!
Hello. I can't publish to Articulate Review 360. It worked three time today and over the past few day. Now I have to shoe the finished product to my boss and the file uploads to Review then just sits there with the wheel of death turning and turning.... I tried different browsers too. It is a large file and it will take a long time to go through and find out if it is a slide or something else. Suggestions?
I think I found the problem. The Storyline player doesn't work. The customized player the file came with does work. I contacted customer support and sent them the file. (This project is being used with permission from the owner, BTW.)
Hello Linda and welcome to E-Learning Heroes :)
Thanks for letting us know that you were able to contact the support team as well and I see that Georvy is currently helping you.
Hi Ren, My publishing issue has been fixed. Apparently when I didn't accept the change to my computer while publishing, it triggered my Ransomware to block it every time I publish it. With the help of Articulate staff, the problem was solved simply be allowing the Ransomware to accept the Articulate site. Thanks.
Hi folks, on 8/14/2020 I just updated to v3.42.22792.0. I am unable to publish a template that has widespread use throughout our organization. After 1/2 hour of testing I was able to isolate a single problematic URL on a single slide, which I have attached to this message.
I'm interested to hear if you have the same experience as I'm having. If I publish the project as it is, it fails. If I remove the URL, it works.
Is that your experience? Do you have any idea why it's behaving like this?
At this point, I won't be able to recommend this upgrade to my organization because I can't have 250+ Storyline users emailing me and asking why they can no longer publish their older/existing projects.
Hi Nathan,
Thanks for sharing your file! I opened it and kept running into an error publishing with our without the hyperlink.
I then imported the file into a blank project as I suspected some corruption issues, but didn't see a difference in the behavior.
Finally, I went ahead and completely removed the textbox and related triggers, re-inserted a new textbox, added the hyperlink, and published successfully!
Let me know if you're able to move ahead with recreating the hyperlink and triggers!
Thanks so much Ren!
October 15, 2020 update
This problem seems to have magically been solved with v3.43. Thanks Articulate for waving the magic wand :-)
Hey I am facing problem to publish my file. Have recently installed a valid Articulate 360 Storyline and everytime I try to publish i am facing issue.
Hello Bhagwan, and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing that you're experiencing an issue when publishing your project.
I'm curious if the issue happens in any course you are working on or just this particular one?
Same issue,
I even started an empty course, 2 slides, same error, so its not about a corrupt slide, the slide only has an image and audio.