Try reviewing your network endpoints and ports listed here. That messaging typically indicates you're unable to connect to one of our services as well, and therefore Articulate 360 is assuming you're offline.
If you're still running into trouble after going through those steps, please connect with our Support Team!
i'm trying to open Articulate 360 desktop app and it says "Offline, Please connect to the internet to validate your Articulate 360 subscription", although i'm perfectly logged in and can access my account online. i'm using a trial version and its showing that 5 days are remaining for the free trial.
Hi Joshua, and welcome to the E-Learning Heroes community! ✨
I apologize for the issues you are experiencing trying to open the Articulate 360 desktop application.
Did you try what Ren suggested above? If not, please review your network endpoints and ports. That messaging typically indicates you're unable to connect to one of our services, and Articulate 360 assumes you're offline.
If you're still running into trouble after going through those steps, please connect with our Support Team!
3 Replies
Hi Aletha,
Try reviewing your network endpoints and ports listed here. That messaging typically indicates you're unable to connect to one of our services as well, and therefore Articulate 360 is assuming you're offline.
If you're still running into trouble after going through those steps, please connect with our Support Team!
i'm trying to open Articulate 360 desktop app and it says "Offline, Please connect to the internet to validate your Articulate 360 subscription", although i'm perfectly logged in and can access my account online. i'm using a trial version and its showing that 5 days are remaining for the free trial.
Please Help.
Hi Joshua, and welcome to the E-Learning Heroes community! ✨
I apologize for the issues you are experiencing trying to open the Articulate 360 desktop application.
Did you try what Ren suggested above? If not, please review your network endpoints and ports. That messaging typically indicates you're unable to connect to one of our services, and Articulate 360 assumes you're offline.
If you're still running into trouble after going through those steps, please connect with our Support Team!