Storyline is crashing every time I attempt to preview a slide

Hi Daniel, and thanks for reaching out!

I'm sorry to hear that you're experiencing this issue, but I'm happy to help troubleshoot. I have a few clarifying questions to start.

• Is this happening when you try to preview one specific file or multiple files? 
  • If only happening with a specific file, have you tried importing the slides into a new Storyline file?
  • If you find this issue happens with multiple files, it might be a good idea to repair your software, which typically fixes the problem.

Please let me know if this helps!

Its multiple files and is still happening after I uninstalled and reinstalled the program

Hi Daniel,

Thanks for confirming that re-installing didn't solve the issue. I understand this can be very frustrating, and I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email!

I reinstalled again and its probably working 50% of the time. I am occasionally able to publish to review, sometimes it tells me I dont have an internet connection which isnt true, then sometimes it just crashes

thanks i'll keep an eye out for that email