Good afternoon! I have a storyline project that is stuck with the loading screen when navigating to different slides via the menu or by clicking next. I am able to click to lightboxed slides in the top bar. Any ideas?
If it happens in preview then you likely have something on the slide that is corrupted or special characters that need removing.
The simple but tedious way to fix is to preview each slide individually until you find a slide that has the 3 dots. When you find that slide hide all the objects and preview if that works, turn objects back on one at a time until you find the object(s) that do not work, you will need to replace them, text is best being recreated in a clean textbox.
Well, that was interesting. Every slide (at least the first 10) when previewed individually show the loading dots and then they player with a black screen where the slides should be. Looks fine when I hide all objects. Looks like it's the page numbering that was affecting the whole course. THANK YOU for your advice :-).
Currently experiencing the same. I have tried selecting "Preview Entire Project", publishing the project to our LMS, publishing the project to Review 360, and publishing into SCORM Cloud...in each scenario the course uploads as expected, but when launched I receive the three moving dots in place of the course content. It never shows the first slide or any portion of the developed content. I can preview each slide individually just fine, but it will not preview the entire project whatsoever.
I just wanted to share my experience i case it helps anyone else. I experienced this in a scenario lesson that had drag and drop slides in it. The three dots would come on the slide following one of my drag and drop slides. I had set my drag items on a motion path back to their original spot if they were the wrong answer. This was fine, however, on one of my slides, I accidentally put this "return motion path" on all my drag items, even the correct answer. Removing the motion path from the correct answer fixed the issue.
Thanks so much for sharing that removing the motion path from the correct answer resolved the loading issue for you! This will surely help other community members with the same problem and scenario.
Enjoy the rest of your day, and happy developing! 🙂
12 Replies
If it is the spinning wheel or the 3 dots, it is likely something on the slides are corrupted, can you preview the slides?
The three dots.
Does it work in preview?
Sent from my iPhone
Nope, preview, 360 review, and published to LMS all get stuck. The triggers are fine.
Thanks in advance for your help!
If it happens in preview then you likely have something on the slide that is corrupted or special characters that need removing.
The simple but tedious way to fix is to preview each slide individually until you find a slide that has the 3 dots. When you find that slide hide all the objects and preview if that works, turn objects back on one at a time until you find the object(s) that do not work, you will need to replace them, text is best being recreated in a clean textbox.
Well, that was interesting. Every slide (at least the first 10) when previewed individually show the loading dots and then they player with a black screen where the slides should be. Looks fine when I hide all objects. Looks like it's the page numbering that was affecting the whole course. THANK YOU for your advice :-).
Thanks for the advice! I had this problem and it turned out to be an unsupported font from a previous build.
Currently experiencing the same. I have tried selecting "Preview Entire Project", publishing the project to our LMS, publishing the project to Review 360, and publishing into SCORM Cloud...in each scenario the course uploads as expected, but when launched I receive the three moving dots in place of the course content. It never shows the first slide or any portion of the developed content. I can preview each slide individually just fine, but it will not preview the entire project whatsoever.
Hi Kassandra,
I appreciate you sharing what you are currently experiencing with your project file and the troubleshooting you've already done.
I'm happy to see that you contacted our support team and worked with Ronaziel directly.
I just wanted to share my experience i case it helps anyone else. I experienced this in a scenario lesson that had drag and drop slides in it. The three dots would come on the slide following one of my drag and drop slides. I had set my drag items on a motion path back to their original spot if they were the wrong answer. This was fine, however, on one of my slides, I accidentally put this "return motion path" on all my drag items, even the correct answer. Removing the motion path from the correct answer fixed the issue.
Hello Laura!
Thanks so much for sharing that removing the motion path from the correct answer resolved the loading issue for you! This will surely help other community members with the same problem and scenario.
Enjoy the rest of your day, and happy developing! 🙂