I have experienced several instances of Storyline crashing over the past week, both before and after the latest update. Is there something that can be done to stop this?
Also, when it crashes it seems to create some triggers that I cannot remove. (Please see my post in the other forum).
Yes, I am working from a local drive not a network.
I had uninstalled and reinstalled but can't remember if rebooted in between or after the reinstall, so I have done this process again this morning. Fingers crossed.
2 Replies
Hi, Jennifer.
Thank you for reaching out!
I'm sorry to hear you are experiencing constant crashing and erratic behavior in Storyline 360! I have a few questions to narrow down the issue:
If a repair doesn't solve the issue, I'd like to connect you with one of our support engineers. You can open a case here.
Hi Maria
Thank you for your fast reply.
Yes, I am working from a local drive not a network.
I had uninstalled and reinstalled but can't remember if rebooted in between or after the reinstall, so I have done this process again this morning. Fingers crossed.
I will open a case if I still have trouble.
Thanks again.
Jen