Storyline randomly changing text boxes to remove word wrap

Hi there

I'm having an issue where Storyline is changing the size of text boxes.

For example, a text box which is two lines long is changed so that it has no wrapping, and extends off the page.

This is happening without warning, so that I go through a round of testing and the error appears after the test.

Is there any user error (short of manually editing the textbox) which could be causing this?

I am not editing the text boxes to create this error. I am working locally also.

Any experience with this issue appreciated.

Thanks

Luke

3 Replies
Ali Goulet

Hey Luke!

Thanks for reaching out here about this. Are you seeing this happen when previewing right in Storyline 2 or just once published? If it's happening only when viewing the published output, what environment are you publishing for and where are you viewing the published output from? Would you be able share your .story project file here so I can take a closer look? You can add it as an attachment right to a comment in this thread, or if you'd prefer you can share it privately with our Support Engineers by way of this form. Thanks! :)

Lisa Dobias

Hello! I am having this same issue with SL360. I have no idea why this keeps happening, but I am noticing this happening in a number of scenarios: 

When adding slides from the Team Slides (even when I have re-saved and know that it is correct when I save it)

After publishing to Review 360, and closing the file...the next time it was opened, the text boxes spread beyond the page

This has also happened on question slides too. 

We use standard fonts: Arial, standard size - either 4:3 or 16:9. The courses where I have seen this most are 4:3. 

Any ideas? 

 

Katie Gokhshteyn

Greetings, Lisa. Appreciate you sharing your experience and setup with us!

I'm seeing the text box going off the slide, but I'm not finding anything in your settings that would cause that to happen. Sorry for the trouble!

I'd like to have our Support Engineers weigh-in and created a case on your behalf. Someone from the team will be in touch shortly, and I'll follow along!