Storyline won't publish to MS Word

When I publish to Word and click the view document button, nothing happens. Plus, when looking in the folder where it's supposed to publish to, the file's not there.

same here with Windows 11 Pro 2h2, Storyline 360 (3.72) and Office 2019 Home

Update: "Translation/Export to Word" is ok

no problems with Windows Enterprise 10 22h2 with Office Professional Plus 2019

I am having the same issue. How is this getting resolved?

Hi everyone,

Thanks for giving the information on the different software you are using! I have a follow-up question.

• Is this happening with all your courses or just a specific one?

Looking forward to your responses!

Thank you. I am speaking with live support now.

I am on Windows 10 Enterprise. Storyline 360 V3.71.  Office 365 for Enterprise. This happens every time I attempt to publish as Word. Has a resolution been found? I'd like to speak to live support as well.

Hi Sarah, 

Thanks so much for checking in. Sorry to hear you're still having difficulty publishing to Word on your end. 

I've created a support case on your behalf. I'd like for our engineers to have a closer look at your specific setup in order to assist you best. 

We'll be in touch shortly!

it happens on a new create .story file, which a had made for testing shadow text*

https://360.articulate.com/review/content/aa1c3702-927b-4cc8-b4cf-110ec02ff014/review

I you want, I can test the same .story file on my different computers - I have one installation with the problem and one without the problem

* i don't think shadow text has anything to do with the problem, but i can test it

Sure thing, Jürgen. We'd be happy to hear what you are experiencing! 

with the help of sysinternals/Procmon I found some interesting details

I have installed
  (1) on my Win 11 computer Office 2019 Home (64 bit)
  (2) on my Win 10 computer Office 2019 Pro (32 bit)

both are supported by storyline

in the log-files your developers can see, that the methode to find word don't work on the (1) installation

storyline searches "HKCR\Word.Application"
 - this is ok on installation (2)
 - but not for installation (1)

the registry key has a different name "HKCR\Word.Application.16" 

-> word is not found, storyline stops the "Publish to Word" without an error message

Thanks so much for sharing your findings with us, Jürgen. We appreciate it!

I'll be sure to share this with our team! 

I am having this SAME issue. It also started with Storyline 3 and continues in Storyline 360. I have opened a ticket but they told me that they were not able to replicate the issue. 

I do work on a virtual desktop using Parallel since there isn't a Mac version of Storyline. 

I DO believe I have printed out word documents before without any issues. I also tried changing the location to shorten the filename path. Still nada. 

I am using Windows 10 too. 

Ok. Not sure why someone reported me for saying the system I was using. BUT solution. Even though I have installed Microsoft 365 on my mac itself. I have to have it also installed in the virtual desktop too. Storyline is depended on the Word library. At least this was the solution for me. TIA

Hello Everyone! ✨

I'm happy to share that we have released a new update for Storyline 360 (Build 3.78.30680.0).

In this update, we have implemented a fix for:

• Storyline 360 didn't always generate an error when projects failed to publish to Word.

As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

Update Authoring Apps

If you have any questions on Update 78, please let us know in this thread or privately in a support case.

Have a great day!