Text Scrollbar error while opening storyline file.

Thank you for letting us know about this, Vijay. Our engineering team is aware and working towards a resolution. 

I also received this error today. Glad to see it's not just me. Hopefully an answer will come soon.

My team encountered the same issue and only seems to affect files created/saved recently - in the last 12 hours in our case. I'm hoping we don't lose access to the files altogether; we're talking 20+ projects we can't afford to redo.

Update: Seems to only affect those with version 3.48.24116.0. Team members who have not yet updated to this version do not encounter the error when saving their *.story files but they are unable to open *.story files saved using the new version.

Is there a resolution for this issue yet?  

Update: We found that quizzes created on the newest update freeze when reviewing your answers. This happens both when previewing a project and when published.

Rolled back to a previous version and the issue no longer occurs. BUT, files already saved in the latest version still cannot be opened. Good temporary solution though if you absolutely need to start a new project.

Hi Everyone,

Thanks for solving the error.

Thanks.... Ren Gomez

Hi Ren,

Has a fix been issued for Storyline 3? I have the same issue with the latter when opening some Storyline 360 files, although those files do not include scrollbars.

Hello Lucio,

Thanks for following up! We don’t have this bug logged for Storyline 3, so we’d love to troubleshoot with you in a support case.

I've gone ahead and opened a case on your behalf, and you should have received an email from me with a private upload link. Feel free to share your .story file so one of our support engineers can test it!

Hello Becca,

Thank you for following up on my observation. I will prepare a .story that can be shared and upload it as indicated. 

Hi, I'm having the same issue trying to open a 360 file in Storyline 3 and getting the text scrollbars error despite the 360 file not using them (from what I can tell) - please help!

Sorry Jimmy,

I did not pursue this due to lack of time. As a result, I'm sorry not to have a fix to suggest. At work, we use Storyline 360. To elaborate the design and authoring processes, I often work on my personal version of SL which is 3. That's how I came across this issue. And unfortunately it seems to be an ongoing problem related to SL 360's new text boxes. With a little luck, Articulate will focus a little more in maintaining backward compatibility to avoid such issues.

Hello Jimmy and Lucio!

We released Storyline 360 (Build 3.54.25674.0) this week which included turning the text autofit feature off by default. 

To fix the issue, make sure to update Storyline 360 first. Open a new project in update 54 and then import the slides from the other project to the new project. After importing, go ahead and save the project. This will ensure the scrollbars are removed. Let me know if you have additional questions!

Thank you for the support Lauren! I'll be happy to test and provide feedback at the earliest opportunity!!

Hello Lauren,

I’m not sure if I already replied to this email. But if I didn’t (and even if I did), thank you (again) for the info and continued support!!

Kind regards,

Lucio

Hello Lauren,

Our tests reveal that, unfortunately, the problem is still present. The only way to avoid is to delete all new text boxes and replace them with the older ones. Of course such fix is not even considered. Which leaves this major incompatibility between 3 and 360.

Hi, Lucio.

Thank you for reaching back to let us know how your testing went! 

Would it be possible for you to share your .story file either publicly here or privately through a case so our team can replicate what you're experiencing?

Hello Maria,

Thank you for your continued efforts to solve this problem.

Well after further testing, I am happy to say that the update did indeed solve the issue!! For some reason, the bug persists with the older lessons. However, all new lessons created with SL360 can now be opened with SL3. I can now consider this issue, closed.

Thank you and your group for the excellent work!!

Addendum...

It should be noted that if the "UPGRADE PROJECT TEXT" action shown here is taken, compatibility is lost:

Hi Lucio,

That's correct! Selecting the option to Upgrade Project Text will enable text autofit, and the project will no longer be compatible with Storyline 3.

To keep an eye on what Storyline 360 features are incompatible with Storyline 3, feel free to bookmark the article below. We keep it up to date as new features are released:

• Compatibility Between Storyline 360 and Storyline 3 Project Files