Timeline Playhead does not move

Hello Nigel and welcome to E-Learning Heroes 😊

Thanks for reaching out and sharing what you are experiencing in your project file.

I created a sample slide based on what you shared and I cannot replicate the behavior.

The fact that you're using a trial version or that you still have Storyline 2 installed on the same machine should not be a factor.

I'm curious if the issue happens in any course you are working on or just this particular one?

• If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
• If it's happening in any/all files, you should conduct a repair of your software.

Hello Leslie,

Thanks for the assistance but I still have the problem.

It happens in all courses.

I tried the repair / reinstall as advised.

No difference. Playhead does not move. Animation timings do not play. Although the audio does play.

See here

https://360.articulate.com/review/content/43b8f5d5-5e87-41cb-b3d0-3a6353e07019/review

Greetings, Nigel!

Thanks for trying the initial repair steps and for the helpful Peek 360 video!

I see Darrell from our Support team took ownership of your support case so we can dig into what's going on with the timeline. Look out for a follow-up email soon, and I'll follow along!

Did this get resolved? I am experiencing the same issue. I press the play button in the timeline and nothing happens.

Any help will be greatly appreciated.

I am having an issue where I am previewing the audio as I always do so I tweak when things appear etc., and when I press the space bar SL asks me if I want to save my work before closing. And I have just saved the file, it just closes it. This, as well as the HORRIBLE, new text box "feature" is killing my work flow.

Hi Ulises and Julia!

Ulises, I reviewed Nigel's case, and it looks like our team was able to dig deeper into some of the settings in his setup to get it working again.

If you'd like for our team to take a look, feel free to connect with us!

Julia, I'm sorry to hear that! Does it only happen when using a spacebar, or does it happen with mouse clicks as well? I've opened a case on your behalf to look more closely at this and nail down the cause!

i have same isssue please help me

Hi Marco,

Thanks for reaching! Are you experiencing issues with previewing the timeline, or is Storyline showing errors?

I recommend following the tips Leslie shared above as a first step, but if you need quick help, connect with our Support Team using the link below.

SUBMIT A CASE.

Hallo Ren since yesterday i can't use the playhead (exactly like Nigel example above) because it is blocked, i.e. when i click play it stays still and i hear the audio, this happens on every .story source file i open. In addition, while using storyline it crashes sending me the messages that I attach, in this way it becomes very difficult to work, what can i do to repair it? Thanks