good morning Staff, since yesterday i can't use the playhead because it is blocked, i.e. when i click play it stays still and i hear the audio, this happens on every .story source file i open. In addition, while using storyline it crashes sending me the messages that I attach, in this way it becomes very difficult to work, any suggestions?
In addition to what I have reported on the pleay head, when I upload a video in MP4 format (i.e. a compatible format) Storyline crashes and does not allow me on that slide to have a preview.
I need asap to solve these two problems that I mentioned, at the moment the project on which I am involved is suffering a big delay because of the problems that I have exposed can you contact me as soon as you can? thanks in advance
Hi Marco! So sorry to hear about this tight spot you're in; no worries, we're here to help!
I've opened a support case on your behalf so you can work 1:1 with a support engineer. As soon as you receive an email with an upload link, please send the troublesome file so our team can help troubleshoot. We will reach out shortly after testing your file with the next step!
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In addition to what I have reported on the pleay head, when I upload a video in MP4 format (i.e. a compatible format) Storyline crashes and does not allow me on that slide to have a preview.
I need asap to solve these two problems that I mentioned, at the moment the project on which I am involved is suffering a big delay because of the problems that I have exposed can you contact me as soon as you can?
thanks in advance
Hi Marco! So sorry to hear about this tight spot you're in; no worries, we're here to help!
I've opened a support case on your behalf so you can work 1:1 with a support engineer. As soon as you receive an email with an upload link, please send the troublesome file so our team can help troubleshoot. We will reach out shortly after testing your file with the next step!