Triggers going to incorrect slides - I really need help asap with this one if possible

May 21, 2021

Hi, thanks in advance for any help.  I am quite frustrated with the issue and I have large amount of work to do (this file and another 9 similar files) to reach a looming  deadline - and obviously can't complete with this error.  

I have attached some screenshots with notes, but it seems that Storyline is creating an extra jump on some slides that is not seen in the trigger pane but can be seen in the Storyboard view.  The slide being displayed is incorrect.  I cannot see how to delete this extra jump.  I have uninstalled/reinstalled Storyline, remove the triggers and recreated but I still have the problem.  It is happening on a number of slides in this project.  

8 Replies
Jennifer Munro

Hi Stefan, thanks for your reply.  In desperation, I reconstructed 5 scenarios in this project and the error did not happen again.  I deleted the original scenarios so I cannot check the feedback master but I appreciate having another trick up my sleeve in case it happens again.  In hindsight, Storyline kept crashing the day before this happened so perhaps it caused the problem.  Fingers crossed it won't happen again.  

Jennifer Munro

Hi again,  Storyline has crashed again and I have another situation with a mysterious trigger.  It is not on any of the master slides including the feedback master.  I have removed the information images etc from this module and am attaching it to this post.  

The issue happens on slide 1.5 - survey question (accessed via the Marked complete button on slide 1.2 Instructions (Cont) .  The submit button indicates jump to slide 1.1 Instructions but it actually displays slides 1.6 Third time.  

The story view shows two triggers from slide 1.5:

  1. to slide1.1 which is correct and the trigger can be selected.
  2. to slide 1.6 which is incorrect and the trigger cannot be selected.

There are no triggers on the feedback master for the survey slide.

Any suggestions would be appreciated.  I also need to know why this is happening, and if it relates to Storyline shutting down, then why that is happening too.

Kind regards

Jen 

 

 

Jennifer Munro

Thanks Phil.  I didn't know that but it makes sense and good to have a way to stop it happening.  It's interesting, I have 6 other scenes with the same set up.  The problem wasn't there initially and then magically appeared.  I reconstructed those scenes the same way without the problem.  Fingers crossed they don't mess up again but I will use your solution if it does.  

Where can I find out about default triggers?

Kind regards

Jen