Unable to Publish in Word or Web since updates

Mar 01, 2023

Hello,

I'm wondering if anyone else is experiencing the problems I am having with Storyline 360. Since the last updates I have not been able to publish any courses as Word or for for the Web, I can publish for the LMS/LRS.

When I publish for Word I click the publish button it goes through the publishing slides part but when I click on Zip or Open nothing happens.

When I publish for Web it goes through the publishing slides part and when I click on Zip the folder only contains the following folders: HTML 5, Mobile, Story_Content, and Meta. There is no Story, so I can't view the elearn. When I try to publish as Word either nothing happens or I get the "Report popup message."

****Update I had two coworkers try to publish to Word and Web and they were able to. Neither have done the latest updates.****

Pinned Reply

Kelly Auner
Staff

1 year ago04/04/23 at 4:39 pm (UTC)

Hi Carrie and Mike,

I have some great news to share. We just released another update for Storyline 360. In Update 74, we've included important fixes and new features.

One of the fixes we've included is:

Storyline 360 could crash when adding conditions to triggers or publishing to Word.

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you have questions!

6 Replies

MIKE GRADY

1 year ago03/02/23 at 8:15 pm (UTC)

I am experiencing the exact same issues.

I did try the Translations/Export function, which does work but obviously not the path or output that we want.

John Morgan
Staff

1 year ago03/06/23 at 9:47 pm (UTC)

Hi Carrie and Mike,

I'm sorry you can't publish to Word or the web since the latest update! I've done testing on some files and wasn't able to reproduce the behavior. We do have a bug logged that sounds similar to the experience you are having. Would you be willing to share your file here?

Thanks for reaching out!

Kelly Auner
Staff

1 year ago04/04/23 at 4:39 pm (UTC)

Hi Carrie and Mike,

I have some great news to share. We just released another update for Storyline 360. In Update 74, we've included important fixes and new features.

One of the fixes we've included is:

Storyline 360 could crash when adding conditions to triggers or publishing to Word.

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you have questions!

1 year ago04/06/23 at 8:56 pm (UTC)

I updated and it still won't publish to Word. This is a huge problem since Word docs need to be sent to a Government agency for a Compliance course. Any ideas when this will be fixed?

Storyline isn't crashing, but it does bring up a message to send to Articulate,

Jürgen Schoenemeyer

1 year ago04/07/23 at 6:53 am (UTC)

this is normal - on some (???) installations storyline can find MS word*

there is no problem with "Translate to word" - it is only a problem with "Publish to word"

export-to word: screen recording

storyline uses two different methodes the find word - one works always, one works most

https://community.articulate.com/discussions/articulate-storyline/storyline-won-t-publish-to-ms-word#reply-835705

* fortunately i have 2 computers where everything is ok and only one on which publish to word does not work (tested again with 3.74)

Luciana Piazza
Staff

1 year ago04/07/23 at 5:34 pm (UTC)

Hi Magda,

Thanks so much for reaching out!

I see you've opened a case and you're working with my colleague Michael. You're in great hands!

We'll continue the conversation over in your support case! Hope you have a nice weekend!

Hi Jürgen,

Thanks so much for sharing what you are experiencing! We appreciate it. I'll be sure to share this with the team.

Hope that you have a nice weekend as well!