Video not pausing at Cue Points

Mar 25, 2022

I seem to be experiencing an ongoing issue when previewing and publishing interactive videos in SL 360.

I have added cue points (and related triggers) to my video. When I preview them or publish them, occasionally the video will NOT pause at the established cue point.  

Sometimes restarting SL seems to work, sometimes re-creating the triggers helps, other times not so much.

Has anyone else experienced this issue?

3 Replies
John Say

Hi Mark, 
Thanks for sharing your file. The triggers work on my end if I wait for the cuepoints to arrive. Are you skipping to the cuepoints using the video seekbar? I think the video timeline may not be syncing with the slide timeline. Can you try to enable the player seekbar instead of the video seekbar and see if that works better for you?