What happened to play media when media completes trigger functionality?

Mar 05, 2024

Robin Wooten
By Robin Wooten

I need to update a very complicated story with a looping video using the above trigger and many layers. Even a 2020 David Anderson video says to use the above trigger to make this happen. The video is too short to use the layers to make it loop as they don't finish before the end of the video. I never expected functionality to be removed and therefore a simple update to a story to require major work.

Is this functionality still there or not?

Pinned Reply
Steven Benassi
1 month ago03/19/24 at 1:38 pm (UTC)

Hi Everyone!

I’m happy to share that in Storyline 360 (Build 3.86.32028.0), we fixed a bug that some of you were running into:

From here, all you need to do is update Storyline 360 in your Articulate 360 desktop app!

If you run into any issues, please don't hesitate to reach out to our Support team in a support case.

29 Replies
Steven Benassi
2 months ago03/05/24 at 8:17 pm (UTC)

Hi Robin!

So sorry to hear you've run into this setback with the Triggers from your Storyline course! Glad to see Tom has been helping you out!

Our development team has this behavior logged as a software bug in Storyline 360 version 3.85.31840.0. Not to worry! I've linked this discussion to the bug report and will provide updates as soon as a fix is in place. In the meantime, as a workaround, we suggest:

Or

  1. Add 2 layers and place a copy of the video on each.
  2. On the base layer, add a trigger to show Layer1 when timeline starts on this slide.
  3. On Layer1, add a trigger to show Layer2 when media completes.
  4. On Layer2, add a trigger to show Layer1 when media completes.

Thank you for your patience. I'm sorry if this has been slowing you down!

Kris Randall
1 month ago03/18/24 at 3:00 pm (UTC)
Steven Benassi

Hi Robin!

So sorry to hear you've run into this setback with the Triggers from your Storyline course! Glad to see Tom has been helping you out!

Our development team has this behavior logged as a software bug in Storyline 360 version 3.85.31840.0. Not to worry! I've linked this discussion to the bug report and will provide updates as soon as a fix is in place. In the meantime, as a workaround, we suggest:

Or

  1. Add 2 layers and place a copy of the video on each.
  2. On the base layer, add a trigger to show Layer1 when timeline starts on this slide.
  3. On Layer1, add a trigger to show Layer2 when media completes.
  4. On Layer2, add a trigger to show Layer1 when media completes.

Thank you for your patience. I'm sorry if this has been slowing you down!

This works for us! Also make sure your layers are set to hide all other layers otherwise this will not work.

Steven Benassi
1 month ago03/19/24 at 1:38 pm (UTC)

Hi Everyone!

I’m happy to share that in Storyline 360 (Build 3.86.32028.0), we fixed a bug that some of you were running into:

From here, all you need to do is update Storyline 360 in your Articulate 360 desktop app!

If you run into any issues, please don't hesitate to reach out to our Support team in a support case.

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