Forum Discussion
.story files published to AWS freezing for some users
Hello,
We're hearing from some end users that our published .story files hosted in AWS are freezing. They are working fine for most users and we cannot create the issue when we test them ourselves...
You'd have to check with S3 and see if they have recommendations.
On the Articulate side, you can do some things to make the files smaller. For example, in Storyline publishing you can play around with the quality settings and change the adaptive playback of videos. But if it's intermittent, most likely it is exactly as you noted.
