Forum Discussion
360 Issues: Issue #2 Blurry Screen Recordings
Hello!
I am having issues with my recordings being blurry. Here is the scoop:
They are records as slides, not a video
They look fine, until I make a change to something, example: editing the slide and removing the buttons
When viewed, they will either, look normal, then go blurry, or be blurry and then look normal.
It doesn't seem to make a difference if it is done in view mode or try mode. I use both.
I do not believe this has to do with screen resolution, as I have tried many and it has made no difference. I make my resolution the same size as my recording screen, not full size. and like I mentioned, it will start out okay, then the slide will turn blurry, then the next slide will look fine, then when you click something, it will go blurry... for example.
This is very hard on the eyes and... horrible ... any help is appreciated!
Hello Melissa!
Is this issue happening while you are working on your project or when you publish? Do you have a sample .story file to share so that we can take a look?
I'm having this issue as well. When I change the frames under action fine tuning they seem to go blurry. Any thoughts?
Hi Traci - looks like Melissa reached out to our support team for further assistance.
Is you issue within the project file or once published? You are welcome to share your .story file with our team here as well if needed.
This is also happening to me too. It will do the same thing to perfectly clear screen shots or even text.
Sorry to hear that you are experiencing an issue with this as well Dana. I'm not sure if Traci reached out to our support team yet for me to take a peek at what's going on.
Is your issue within the project file or once published? You are welcome to share your .story file with our team here as well if needed so that we can take a look.
Hey guys thought I'd let you know I submitted a ticket last week about this item. Support is escalating this. What I figured out through experimentation is it seems to have something to to with HTML5. It's like SL is doing something to the screen shots when it renders them in HTML5. When I output to flash the images are once again crystal clear.
I encourage everyone this impacts to let them know. I don't know about the rest of you but this is pretty close to a deal breaker for me.
Hey Bob!
Thanks for popping in here with that observation and for letting us know about your case.
I see that my colleague Miker has identified this as a possible bug. I'm going to add this thread to that report as well, so that all this information is connected.
Once we have any news about this, we'll be sure to update everyone here too.
Thanks again for working with us on this, and I'm so sorry for the trouble it's been causing.
Hi everyone, I am experiencing the same problem that, by the way, I think it is the same exact problem underlined in this discussion: https://community.articulate.com/discussions/articulate-storyline/screen-recording-is-blurry
Like Bob said, this is close to a deal-breaker also for me, and for anyone who is using SL for screen recordings.. any update on this?
Hello Dario,
Sorry to hear that you've run into an issue with this as well.
I wanted to share the latest from my colleague Ashley that was shared here:
Thanks for reaching out here - and we'll let folks know here once we have some additional info.
In the meantime, some things that you can check into:
- Use the latest updates of Chrome and Storyline 360
- If you're using images or screen recordings, follow the best practices outlined here for best results (and here for screen recordings)
- Look at using another browser such as Firefox, Internet Explorer or Safari.
I understand the frustration and concern, and our team is actively investigating fixes and solutions for this issue. We'll let you know as soon as we can!
Hello! For me, this has nothing to do with the browser. I do not even have to publish it to have this effect. This happens to me while I am in preview mode. It also happens when I publish. It makes it difficult for our employees as well as customers to watch, as well as causing headaches. This is a huge issue. I have yet to receive any updates from anyone in customer support about the ticket I submitted. 95% of my work is screen recordings. Very disappointing.
Hi Melissa,
So sorry you're running into these problems--I know that's got to be frustrating.
I did a bit of searching for your case, and I didn't see it based on a name search. Do you happen to have the case number handy?
I can agree with Melissa that this has nothing to do with the browser, I too can see this constant "switching" effect also in preview mode. In some browsers (like Firefox) it just looks worse, but the effect is visible everywhere. If It can help, my case number was 01270479. I'm interested too in having updates on this issue, it breaks the (apart from that - beautifully designed) "Screen recording" feature in SL!
