Forum Discussion
360 Issues: Issue #2 Blurry Screen Recordings
Hello!
I am having issues with my recordings being blurry. Here is the scoop:
They are records as slides, not a video
They look fine, until I make a change to something, example: editing the slide and removing the buttons
When viewed, they will either, look normal, then go blurry, or be blurry and then look normal.
It doesn't seem to make a difference if it is done in view mode or try mode. I use both.
I do not believe this has to do with screen resolution, as I have tried many and it has made no difference. I make my resolution the same size as my recording screen, not full size. and like I mentioned, it will start out okay, then the slide will turn blurry, then the next slide will look fine, then when you click something, it will go blurry... for example.
This is very hard on the eyes and... horrible ... any help is appreciated!
98 Replies
Thanks for sharing your case number with me, Dario. I see that you worked with Chino, and he identified this bug in Storyline 360:
When previewing a screen recording inserted as View Mode Steps, you will first see a blurry/dark static image, then the image will appear correctly when the video of the step plays.
Our team is digging into this issue to find out what could be causing it and how we can resolve it. As soon as a fix is released, we'll share the good news here!
Thank you Alyssa, this is not a 100% complete description of what happens: The bug appears not only in preview mode, but also in the output. Moreover, it appears in all screencasting modes (try mode, view mode, etc.).
The glitch is very peculiar going from a blurry/dark mode (when the capture is in motion) to a nitid image (when the capture is still). Let me know if I can be useful in fixing this bug, I know first-hand that is bothering a lot of developers!
Thanks for those additional details, Dario! I'll add that to our report. As soon as I get an update on this bug, I'll be sure to let you know.
Hi Alyssa, All ~ I'd also like to chime in on this one ~ we are having the same issue with html5 screen capture video playback (software simulation).
((Likewise, is there any update to the issue of textbox aliasing in html5 output? I believe it was forwarded to development for resolution some years ago.))
Both of these are important to us ~ but especially the former.
Thank youHi Christopher, and thanks for subscribing to this discussion. So that I can find out more about the aliasing issue, can you let me know what version of Storyline you're referring to? Can you also drop a screenshot of this behavior and tell me if you're seeing it in Preview and/or published output and on which browsers?
I'd like to make sure I can match what you're describing to our documented issues. Thanks!
Any update on this? Am in a really difficult situation if I can't use the screen recording here.
Hi Lori and welcome to E-Learning Heroes :)
We released an update to Storyline 360 (Update 17) a few weeks ago that addressed some blurriness in preview and in the HTML5 output when viewed in Chrome.
Is that what you are experiencing as well?
This problem is happening to me too--in preview mode and when rendered. I just updated SL 360 as well (3.17.16188.0). Very, very frustrating. I'm on a timeline so I can't wait for a fix in 6 months. This thread was started 11 months ago. I also don't see how this is a browser issue--I see the problem in the standalone player (published to CD). Plus, for me, the video moves slightly from slide to slide. What's go on here?
My case #: 01450312
I'm really sorry you're dealing with this, William. The issue Leslie mentioned above is browser-specific, but we do have another glitch we're looking into where the screen recording appears blurry and seems to move slightly when the action plays. It sounds like that's what you're seeing, too.
I apologize for the headaches this is causing you, and I'll keep you posted on any new developments.
So what is the glitch you are referring to? Is there another thread for it? Do you have a solution planned?
Also, FYI, I didn’t have this problem with previous versions of the software, 4 months ago. It seems to be tied to recent updates.
Thanks, Alyssa!
An update: with HTML5 output to Articulate 360, tweaking the image/video quality to max quality as shown here: http://drops.articulate.com/agK2q6/h2beyzVO2f does seem to help. Not quite as good as the actual screen capture but much, much better.
Is this an issue that Articulate continues to work on or do you consider it solved with the latest update?
2nd update: When any trigger is triggered, the video blurs for a short moment before moving to the next slide (Try Mode). I know others have mentioned the problem. Less noticeable with the highest video quality but still there.
