360 Issues: Issue #2 Blurry Screen Recordings

Hi William,

I see where you posted a similar reply to Cleo in your support case. 

I added your additional note for him as well. Let's see what his conclusion is since he's working directly with your file :)

I am experiencing this issue as well. My Storyline 360 is fully updated. Please keep me updated with any resolutions. Thank you

Same here - updated, optimized, and tired. I looked bad with the client :( 

I now have to use a different tool. Wasted 3 days on fixing and redoing the screen recordings.

Mine is also not browser specific. I use a Mac and even increased the graphics assigned to windows. I am in a bind because I can't even output to flash because the environment will require updates across the board for this huge organization.

Should I also open a case? It seems to be not fixing this fast enough. Ta!

Hi Alison and Kai,

I'm really sorry this is affecting your projects. I know your goal is to produce high quality work for your clients, and this bug is getting in the way of that! I promise to keep you updated to let you know as soon as the fix is on the way. 

Hey Bryan!

Thanks for sharing your file with our team! I see Chino is testing to see if there are any tweaks we can recommend when adjusting the slide size to match the dimensions of the recording area. You'll hear back from him shortly!

Has there been any update on this issue? I'm using SL360 v3.20.16814.0 and am seeing the same blurry issues that have been mentioned in this thread.

What solutions were implemented in William's support case? Thanks.

Welcome, James! I'm so sorry you've come across this problem. I'm happy to lend a hand!

While I don't have an ETA on a fix for the blurry step-by-step screen recording slides issue as of yet, I promise we'll keep everyone in this discussion posted on any new information.

It looks like setting the image and video quality to the maximum did the trick for William.

Let us know if that helps your work! If it doesn't, check out these other pro-tips:

• A Useful Technique for Recording High-Resolution Screencasts in Storyline.
• When screen recording, try to use preset sizes from the drop-down of the screen recorder.
• Resizing of the published screen recording might cause blur. Err on the side of caution when inserting published files into an LMS or Website.
• We're also happy to take a look at your project for any custom recommendations. Click here to share it with our team!

Hey James - a few things I have learned:

-Make certain that the story resolution and aspect ratio and the setting you choose to record your screen with match exactly.  Then shrink the window you want to record to fit within that.

-Use the older, "Classic player" it integrates with flash on Internet Explorer best... apparently there is a glitch with the new modern player

-Just because your preview looks blurry does not mean it won't look great when loaded onto your LMS... my screen grabs are blurry in the preview but crisp when the user sees them.

Cheers!

Having the same issue. I have used both IE and Chrome and matched the story size to the recording size. Always get blurry videos/images as well as the flickering when going to the next slide.

Our company will no longer allow us to develop anything in flash going forward, so that is not an option, we must use HTML5. I will just keep an eye on this thread for updates. Fortunately, I have Captivate and can use that in the meantime.

Thanks, Melissa for confirming and again I'm sorry it's continuing to cause so many complaints and unneeded stress. I'll update the team and will keep you posted here as soon as I have more info to share.