Forum Discussion
360 Issues: Issue #2 Blurry Screen Recordings
Hello!
I am having issues with my recordings being blurry. Here is the scoop:
They are records as slides, not a video
They look fine, until I make a change to something, example: editing the slide and removing the buttons
When viewed, they will either, look normal, then go blurry, or be blurry and then look normal.
It doesn't seem to make a difference if it is done in view mode or try mode. I use both.
I do not believe this has to do with screen resolution, as I have tried many and it has made no difference. I make my resolution the same size as my recording screen, not full size. and like I mentioned, it will start out okay, then the slide will turn blurry, then the next slide will look fine, then when you click something, it will go blurry... for example.
This is very hard on the eyes and... horrible ... any help is appreciated!
98 Replies
Hi,
I too am having issues with blurred screen recordings. They are perfect when playing normally and yet as soon as I publish them in 360, some are great, most are blurry? All, are fine out of Storyline?
Additionally, all my updates are complete.
Hi Terry,
Sorry to hear you're running into blurry issues! I've opened a case on your behalf with our support engineers where you'll hear from someone on the team soon. They'll do everything they can to determine what's causing that error to come up!
This is is happening to us as well. We captured a demonstration as slides that we edited and published as 1080p MP.4 video .When playing, the screen goes in and out of focus with the mouse clicks rendering the output unusable. I have tried various quality settings and the same happens when published to the web. We have updated the software.
Is there a fix to this issue?
Hi Sarah,
Oh no! I am sorry to hear that you are experiencing this blurry issue as well. May I ask what version of Storyline you are running? We did release a fix for this issue in Update 35. You can find out which version you are in Storyline by clicking on the Help tab, and then clicking on About Storyline:
If you are on the most current version of Storyline and still see this issue, please let us know!
Thanks, I note the update appeared after I posted and indeed this has resolved the issue.
Much appreciated
I see this is 2 years old. I'm experiencing the same problem. slides look fine but horribly blurry when previewed. I tried zooming and I just can't zoom every slide.
Hi Patrick,
Thanks for popping in to share that you are experiencing the same problem shared here. It looks like we released a few updates that addressed many of the issues previously shared here.
- Is the content preview when publishing or only when previewing in the software?
Hi Leslie,
Thanks for following up on this issue. The blurriness is in preview, review 360 and the LMS. I tried recording from Edge, IE and Chrome and no difference. If you can, may be demonstrate how to do it better, starting from setting the laptop screen, web browser settings, Articulate 360 project size etc. My project/story size is 720x405 (16:9).
I used screen recording in another project, same laptop around October -December 2019 and didn't experience these level of blurriness. Would be really great if we can get this sorted out.
Thanks
ARe there any updates to this issue? I'm experiencing the same thing.
Hi Andrea!
So sorry this is affecting your course too! Can we take a look at your project to see what the fix might be? Here's a secure upload link that will allow our Support Engineers to begin troubleshooting. We'll continue troubleshooting in a support case.
Hi Patrick!
Thank you for sharing those extra details! It sounds like the blurriness isn't coming from a specific environment. In that case, the next step is taking a look at the project. Here's a secure upload link. We'll notify you when we receive it! Our Support Engineers will take a look at your file and determine what the fix is.
Hi Team,
I have issue with the output of recording software simulations. It is really looking blurry and unable to read properly.
Need assistance.
Thanks for reaching out, Steffi, and great call opening a support case!
I see my teammate Jose reviewed your file, and things look clear on his end. Be sure to give his suggestions a try, and keep us posted if you see improvement!
Any updates on what is going on with this? I am still having this issue. It is HORRIBLE.
Check your screen recording ratio and also the quality of the published graphics... I believe this has been fixed... I no longer experience issues.
Bryan Frame
Manager - Learning and Development ProgramsThere is nothing wrong with the graphics. I am recording software simulations. The recording size cannot be changed and should not be an issue. Originally when we purchased Storyline this was NOT an issue, then after some update it became and issue and has NEVER been resolved for me.
