Forum Discussion
64bit and Multithread Workloads for Storyline
I just want to share something I have been sitting on for quite some time and that is my thoughts on the frankly old architexture that Storyline 360 is built on. From a back end point of view it only seams to be a marginal leap over Storyline 2 and none of the real performance issues that came in storyline 2 have been improved on in 360 / 3. Now in truth this may not be the case, it may have been re built from the ground up as some responses from Articulate have suggested but from a users perspective this seems to be simply untrue. There are a few outstanding questions asked by people on this forum dating back to 2016 regarding 64bit Support and with that Multithread workload support. Every response to these has been 'submit a feature request' of which those I have spoken too, all have submitted this request and it has fallen on deaf ears. Can we please have an actual answer on whether or not this support is coming on the development roadmap?
To give a bit of reasoning stoyline as a 32bit app is currently limited to single thread (1 cpu core) support and 4gb of RAM. If your system has a multi core cpu (which in almost every case it will have) that is system hoursepower that is untapped and similarly if you have over 4GB of ram, and the system average according to hardware surveys is 8GB for the average user these days. It is possible for a 32bit app to use multiple threads but that does not seam to be the case here monitoring the cpu loads when using storyline.
Storyline 360 is a new product, that is already old out of the box. As developers we are using products like Blender and the Adobe Creative suite along side this product to develop our courses, all of which have been native 64 bit only apps for almost a decade and take full advantage of a system, and for those who do video editting and 3D design to create content for their courses, they will have extremely powerful computers that are being completely underutilised by Storyline. A lot of the performance issues we see on a day to day basis are due to running out of memory or being bogged down by a single cpu core due to these limitations.
This is not a feature request this is an architecture request, this is a plea to just tell us is this on the roadmap, because I and many other developers are rapidly starting to loose patience in this products inability to keep up with the pace of the people who use it in this industry.
Hi Everyone!
Great news! I'm happy to share that we just released Storyline 360 (version 3.82.31354.0), which includes a new 64-bit version of Storyline 360! Harness the processing power in modern computers with 64-bit Storyline 360. Large, media-rich courses benefit from increased stability and faster performance!
To use 64-bit Storyline 360, please update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.
This was highly requested, so we hope it serves you in your course creation! If you run into any snags, don't hesitate to contact our team in a support case.
49 Replies
Impressive how bad the development of Storyline goes on
Wow, I am so glad Joseph Francis pointed this thread out to me. Looks like the only solution is to switch to software that is actually keeping up with industry standards. Back to Adobe Captivate I go when my license expires in February. Captivate is less than half the cost of Storyline and it actually is a 64-bit application. Disappointing because Storyline is easier to use, but more good news, I can switch back to a Mac too!
I have been reading now so many discussions with this complaint, and it looks as if they don't give a sh*t.
The frustrations you get from losing your work because you can not save. The crashes all the time; it drives you crazy.
It works well with small projects, but the moment you go to a 100Mb project, the nightmare starts.
2023 and still no 64-bit version.
It seems they do not want to invest in it anymore but they are still asking for a lot of money for the license—very disappointing and lousy customer service.
Alan SodenkampAt one point I did have quite a bit of crashing since I was experiencing the Intel issue, but they eventually fixed it and I have had zero crashing since then. I don't think the lack of 64bit support would result in crashing, so I would continue to follow up with them to troubleshoot your issue. In my experience, their actual customer support has been great. It's the lack of software engineering development that I 100% agree with you on. Two different things though.
Hoping a 64 bit version is released with better memory management soon! SL3 and SL360 crash for me many times per day.
OMG, this is so many years old and Storyline is the same. Do you have a road map or plan any improvements at all?
Hi, Dan.
While I don't have any news to share on the feature request for a 64bit version of Storyline, you can keep an eye on our feature roadmap here.
Storyline is dead, no major updates, no new version, no Mac version, nothing on the roadmap, even the characters inside look like the year 2000. It seems that Articulate is just milking this as long as they can. The semi monopoly they have helps them do it. Shame! :read this as the GoT meme:
Articulate, what are you doing with the $1.5 billion raised last year? unfortunately the article doesn't raise the concern that the "easy to use software" is essentially unusable due to unlimited crashes per day. I'm running a new i9, 64gb RAM, NVIDA A5000 trying to convert a Captivate course to Storyline at the customer's request (LMS issues). Captivate is just humming along, Articulate crashes no less than 4 times per hour. Only "solution" i recommend is to literally Save after every move, simply because of the randomness. It's funny because it's true.
https://www.yahoo.com/now/articulate-raises-1-5-billion-110000414.html
Sadly I think that unless Microsoft drops support for 32 bit applications in WIndows 11 we're unlikely to see something that would be as costly to implement as a 64 bit version any time soon.
Unfortunately I think this is a side-effect of the subscription business model, where building new features is a higher priority than fixing underlying technical issues. I imagine there's been a cost-benefit analysis where they've calculated that new features will help attract new subscriptions, and likely offset any subs that are lost by users leaving for other software due to technical problems.
If Storyline were still primarily a standalone purchase then I imagine that in order to release a new version to the market it would need to be 64bit to compete with everything else out there, but the inertia of having all the existing subscriptions for 360 means there probably isn't the appetite for making that big a change.I think you may be on to something. They just implemented all the nonsensical (at least to me) 3D image capability that maybe 5% of their users are ever going to use - while 100% of their users would love to see a dramatic increase in productivity and reliability a 64-bit environment would offer.
"I have been reading now so many discussions with this complaint, and it looks as if they don't give a sh*t."
I would tend to agree. Come on Articulate, get on this!! This should be PRIORITY ONE!!!
I imagine that Rise is now the 'priority one' unfortunately - no need to worry about redeveloping the software from scratch for a new OS version if it's all browser-based!
