Forum Discussion
Adding videos to a slide causes a black/grey border to appear
I've been encountering a bug in the latest Storyline update (I can't confirm if its from the latest update, or a previous one).
Whenever I add a video to a slide, it causes a black/grey border to...
Hello Veronika,
Sorry to hear that you ran into this issue. We are currently tracking a bug where a grey border gets applied to imported images taller or wider than the Storyline stage. We'll be sure to leave a message here as soon as this gets fixed.
In the meantime, a workaround we've identified is to scale your image or video files in such a way that Storyline 360 will not need to scale the image on import. Feel free to share a copy of your project file here or in private by opening a support case if you need help with applying the workaround. We'll delete it when we're done testing!
Can you share the workaround?
Hi Robb,
I'll be glad to. Please share a copy of your project file here or in private by opening a support case and let me know which specific media file is being affected by the bug so I can make a recording showing how to apply the workaround.
