Forum Discussion
AI Assistant Outage also affecting AI Captions
I know that AI Assistant is experiencing an outage, and that the status message indicates, "This is only impacting AI Image generation when using AI Assistant."
However, it also appears to be impacting the "Generate with AI" option for audio captions. When I attempt to use that feature, I'm met with an error message as shown below. To be clear, my internet connection is fine and everything else internet-related is working perfectly.
Hi everyone,
I wanted to share that the incident is now resolved. Please feel free to open a case with our support team here if services haven't gone back to normal for you. Thank you, and we apologize for any inconvenience this bug may have caused.
11 Replies
Absolutely, I am also unable to manage my AI text-to-speech right now. I get the same error message.
Same!
Hello officeape,
We're very sorry for the inconvenience. We're still assessing the scope of this outage, and we'll update the status posted on our Status Page once we've confirmed if other services are also affected. In the meantime, I recommend clicking on the "SUBSCRIBE TO UPDATES" button to get notified once the outage is resolved.
About 20 minutes ago the status page reported that the issue was resolved. I still can't get any AI services to work in Storyline. I've tried restarting Articulate and the computer. Is there something else I'm missing or is the issue still ongoing?
Status page is still showing AI Assistant as a "major outage."
AI assistant has just started working for me! The status page now indicates all issues are resolved.
Has this issue been resolved as it is still not working on my end.
Hi CherylRobar,
I'm sorry to hear that you are still unable to access the AI assistant. To troubleshoot the issue quickly, please try signing out and signing back in or restarting your computer. If the issue persists, please open a case with our support team here to connect with a support engineer who can help you determine why the AI assistant isn't working.
