Forum Discussion

KristinFiore-3a's avatar
KristinFiore-3a
Community Member
2 years ago

All captions and caption icon suddenly gone, but icon visible in player

hi,

I spent about 3 hours creating captions for an entire course yesterday, and they are all gone. Not only that, but the CC icon doesn't show up in the player anymore, even though I've checked that box (and unchecked and rechecked, and restarted the program several times) in the Player options. I've seen captions get corrupted here and there, but these are 100% gone in the Add captions area. I didn't import them from anywhere. I added them from scratch and am using the modern player with no custom settings and Storyline 360 version v3.74.30180.0. The weird thing is that I did add captions to three new slides (knowledge checks), and the CC icon appears and I can see the captions for those slides only.

Thanks,

Kristin

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Kristin, 

    I'm sorry to hear about what happened to the closed captions in your project file. I'd like to ask a few questions to help clarify your experience: 

    • Is your project file saved somewhere on your computer when you access it to make changes? Working on a network drive has been known to cause issues, particularly with saving and publishing. 
    • Are you able to replicate the behavior on a new project file, or is the behavior file specific? 
    • Are you able to click on export in the captions section of the affected slides? 

    If you've experienced this behavior more than once and you're already working locally, try doing a repair of your Storyline 360 installation to fix the behavior. 

    Looking forward to your response!

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