All images disappeared

I haven't conducted a repair of SL yet, but I'm happy to work with the support team. This is a file that I created in SL2. I have been following the file management steps ever since having this problem using SL1. Once I reimported the images in the last course I had this issue with, they did not again disappear. I'm hoping for the same with this new course! :)

Thanks Michelle - and please keep us posted if the repair works or you reach out to our support team. For the latter, just provide the case number here and we'll follow along. 

Thanks Michelle - I'll continue to follow along as you work with our Support team. 

Hi I have just had the same issue with storyline 2, about 90% of the images had disappeared.  When I imported the file into a new file all the text disappeared as well.  I shall submit a case file.

Hi Mandy,

Please let us know your case number so that we can follow along, as I haven't heard of this issue occurring in SL2 yet. Please also check that you're working on local project files as described here. 

Hi Ashley,

Happened for me too! :( i am on Storyline 1

All the images, even the master template background pictures were blank.

I keep my files on c: drive and on a short path.

About special characters in my file i have the text in Portuguese. But it did happen for an English version too.

Files size of .Story dropped to 2MB from 24 after the images got blanked. Cannot share the file as the project is confidential.

Hi Suraj,

We've heard of issues before in Storyline 1 where an element of corruption would occur and the images would disappear. You mentioned you were already working on the C drive and had a short file name/path - so you may want to try importing it into a new project file as described here. 

Hello everyone!  This has been an ongoing issue for us for at least the last 6 months.  We have opened 2 cases and we were advised on the first case to set up a totally separate profile for Storyline which is great except all the working files are still on the original profile.  The second answer was that this has never happened to anyone before so it must be our IT problem.  By the way - IT confirmed it was not.  I have had minor success with putting all my image files in Power Point and then copy/paste the images into Storyline 2 because inserting an image only keeps the image in place while the file is open.  Once it is saved/published/zipped the images and some audio are gone.  We chose Storyline because Captivate is so unwieldy to use.  We kick out 5 or 6 tutorials a week sometimes and need the rapid editing that Storyline 2 provides.  Unfortunately, now, it is taking 2 or 3 times longer to complete our work.  This is not a good thing!  Get with it Articulate and fix your awesome product.

Hi Kim,

Do you have a case number you could share with us? I know that Storyline 1 we saw this issue a number of times but it wasn't something our team was able to replicate (as indicated above) but I haven't seen reports of it with Storyline 2. Were you also able to confirm you were creating, editing and publishing to a local drive as detailed here?

Hi Ashley, 

I am having the same problem. Images have disappeared.    I can see them in the story view but when I open the slide they are not there.  I am working on a file that was created and only saved on my laptop. The name of the file is Life in the UK.story. I am using Storyline 2 update 6.

I tried importing the slides into a new file and it did not help. I also get the "something went wrong" msg when trying to preview the new file. 

Some of the images that disappeared were copy and pasted and some were imported on slides from powerpoint. 

I spent hours editing the photos in Articulate, I hope I don't have to redo all that work :( 

I have submitted a case as well. Case # 00629230

any help will be appreciated. 

thanks! 

Nigel