Forum Discussion
Articulate 360 - Storyline crashing
Hello - I have been happily using Storyline for quite some time. However, as of yesterday Storyline 360 is intermittently crashing. At first I thought I was inadvertently closing the window as it just closes. This morning it is to the point I can no longer work at all.
I do not see any updates available.
I did look at diagnostics and I am seeing a series of issues connecting to api.articulate.com
[10:43:11] Network request failed: https://api.articulate.com/team-slides/folders; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/review/items; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/team-slides/templates; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/products/features; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/team-media/folders; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/products; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/content-pass/templates; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/products/notifications; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:43:11] Network request failed: https://api.articulate.com/content-pass/characters; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/products; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/team-media/folders; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/products/features; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/products/notifications; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/team-slides/folders; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/team-slides/templates; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/content-pass/templates; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/content-pass/characters; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:30] Network request failed: https://api.articulate.com/review/items; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
[10:42:19] Network request failed: https://api.articulate.com/subscriptions/api/users/authenticated_status?nonce=a75d60079c85313e32e973a9de47e1ef; An error occurred while sending the request. The remote name could not be resolved: 'api.articulate.com'
Hi Deborah,
I'm sorry to hear that you're experiencing this issue! This shouldn't be happening. I see that you’ve reached out to our Support Engineers and are working with my teammate, John Carlo. You’re in great hands! We’ll continue the conversation in your support case.