Hello everyone, Most of the users are facing error like articulate 360 login issue. articulate 360 giving "Couldn't load, there was a problem connecting to Articulate 360. Please check your internet connection and try again." error. Due to this error, so many users are unable to login to their account. I also faced this kind of issue. But, I resolved this by doing some RND. If you face this problem, please try the below solutions. Maybe it will helpful to you. 1. Download and install an updated articulate 360 app.2. Reset your internet connection. Disconnect the internet and connect again.3. If you are using a mobile network, restart your phone and connect again. Above scenarios are helped me to resolve this issue. Please reply here if it is also worked for you. So that, many users will try this.

Yes, me too facing this issue. Thanks for your solution but its work rarely. Still i am facing the problem.

Hi Naresh, Thank you for sharing this solution with the community! I know this will help others that come across this issue. Please let us know if you come across this snag again!

Hi Karthikprasad, Thanks for contacting us and sharing that you're running into a similar issue. I see that you worked with our support team back in May, but we did not hear back from you. Were you able to get up and running then? What is the specific error that you're experiencing? Are you able to log in via 360.articulate.com Are you able to login to the Desktop Applications? What error are you seeing?

Hi, I tried resetting the network but still facing the same issue. Also tried on different different networks as well but it didn't work.

Hi Anil, Thanks for writing in! Referencing Karthikprasad's scenario, our team recommended using a different network connection and checking the affected computer's Windows profile. Since you already tried a different network, this is a great opportunity for our Engineers to step in! I opened a support case on your behalf, so an email should be in your inbox. See you there!

Articulate 360 Couldn't load issue | Articulate

15 Replies

VinceScoma
Community Member
6 years ago
Hi Naresh,

Thank you for sharing this solution with the community! I know this will help others that come across this issue.

Please let us know if you come across this snag again!
KarthikprasadCh
Community Member
6 years ago
Yes, me too facing this issue. Thanks for your solution but its work rarely.

Still i am facing the problem.
LeslieMcKerchie
Staff
6 years ago
Hi Karthikprasad,

Thanks for contacting us and sharing that you're running into a similar issue. I see that you worked with our support team back in May, but we did not hear back from you.

Were you able to get up and running then?

What is the specific error that you're experiencing?

Are you able to log in via 360.articulate.com

Are you able to login to the Desktop Applications?

What error are you seeing?
AnilKumar-0bf15
Community Member
6 years ago

Hi,

I tried resetting the network but still facing the same issue. Also tried on different different networks as well but it didn't work.
- KatieRiggio
  Staff
  6 years ago
  Hi Anil,
  
  Thanks for writing in!
  
  Referencing Karthikprasad's scenario, our team recommended using a different network connection and checking the affected computer's Windows profile.
  
  Since you already tried a different network, this is a great opportunity for our Engineers to step in! I opened a support case on your behalf, so an email should be in your inbox.
  
  See you there!
EricWeidl
Community Member
5 years ago
I am having the same problem. Repeatedly cycling through this "retry" loop.
LeslieMcKerchie
Staff
5 years ago
Hi Eric,

I've opened a support case on your behalf to work directly with one of our Senior Technical Support Engineers and I can see that Tyler has already reached out.
EricWeidl
Community Member
5 years ago
Yes, he did. I sent him the log files from my computer. Waiting for a response...
RobBrownfield-d
Community Member
4 years ago
I am facing this issue today.
The company I work for have remotely installed the software and at first I got a "Installing Articulate 360, please wait". The progress bar sat at 0 for 20 minutes or so.
I now get the "problem connecting to....." message.
I have an Articulate account, I can log onto Articulate.com, I can open Rise and Review from the dashboard, but when trying to open Storyline, I am told to log-in (already logged-in) and it takes me to the "Couldn't Load" screen.
I cannot download the Desktop App direct due to security policies for the company I work for, it has to be done remotely.
EricWeidl
Community Member
4 years ago
Still not fixed. :-(
BeccaLevan
Community Member
4 years ago
I'm sorry for this trouble, Rob & Eric!

I appreciate you both reaching out. Be on the lookout for an email from our support team soon—we'll work directly with you to get you sorted out!