Articulate 360 Open Forum: Ask Your Questions

Hey adrienblake530​,

Thank you for the kind words. Allow me to address each of your questions individually.

Feature Access:

Feature access depends on a user's plan. The new Articulate 360 experience, including redesigned authoring, analytics, integrations, and new content formats, is part of the Articulate 360 AI subscription. If your team has AI enabled, most of what you use today stays unlimited with your seat.

With Articulate 360 AI, credits only come into play for two newer capabilities powered by Nova. AI Avatars and Multi-Format Translation. For details on your specific plan, your subscription admin or our support team can help provide more clarity. 

Frontline is a separate product, designed for teams outside of learning and development who need a guided way to turn business knowledge into training. In Frontline, complex Nova workflows use credits, while other AI-powered features are included with the subscription.

Tutorials & Learning Resources:

Articulate users have access to a wide array of learning resources to help them get started. Articulate 360 Training includes tutorials, on-demand training, and live webinars.

If you're struggling with a particular area of the Articulate platform, please let us know. We're happy to assist further!

Hi hfalearning,

Happy to clarify how small updates work!

Changes to your original English text aren’t automatically translated into the other languages. To translate those updates, open the language dropdown, select Back to Stack, then click Update Translation. The Translate Updates section of our guide walks through the process.

If you translate using credits, credit usage is based on the source characters in new or changed text segments for each target language, rather than the entire course. A segment is typically the text in a block, so changing one word can require retranslating that whole segment.

If your organization uses a course-based Localization plan, usage is counted when you publish translations instead. You can republish the same course in the same languages within the same billing period without using additional published translation credits. The billing section of our Localization FAQ explains both models.

Once you’ve reviewed the updated translations, republish your course to make the changes available to learners.

Hi CherylKent​,

Thanks for asking. It sounds like you’d like your avatar to speak with a British accent, not the American one you may be hearing by default.

There isn’t a separate accent setting for avatars. The accent comes from the voice you pick, and stock characters start with a recommended voice that can sound American. The voice library doesn’t have an accent filter either, but you can still find British voices. These steps are for Rise 360, and I’ve attached screenshots of the first step and of the voice library to help.

1. In your lesson, scroll all the way down to the bottom to see the shortcuts bar next to the Block library button, then click AI Avatar.
2. Select a character, and the Create voiceover panel opens.
3. Next to the Voice dropdown, click View all.
4. Open the Community tab and search for “British.”
5. Click the play button on a few voices to preview them, then select one and click Use voice.

You can read more about how to explore and manage voices in the voice library.

If you’re using Storyline 360 instead, let us know and we’ll share the steps for that too.

Hi Coombesp​,

Welcome to the community, and thanks for asking. It sounds like you’d like to find Magic Lesson Import now that the AI Assistant menu has moved. You’re right that the instructions you’re finding describe the old setup, and the AI Assistant menu in the top right was retired in September.

Here’s where to find it now, and I’ve included a screenshot that shows the menu.

1. Open your course to the course overview page, where your lessons are listed.
2. Click Add Content.
3. Select Lesson, then choose Magic import.

In the menu it’s shortened to “Magic import,” and it’s still marked Beta. Once you’ve opened it, the tips for preparing your document in our Magic Lesson Import article still apply.

Let us know if there’s anything else we can help with.

Hi AmberLeeMogg-00,

Thanks for asking, and for sharing what you’d like to see in scenario blocks. It sounds like you’d like learners to hear the response choices in your scenario, not just read them. At the moment, the responses in a scenario block don’t have an audio option, and I don’t have a timeline to share.

I’d love to learn more about what you have in mind so we can understand how this would fit into your scenarios. What would audio on the responses add for your learners, and are you picturing the choices read aloud, or something more, like the character responding in voice?

Hi jamescarter3 and stephanie4,

Thank you both for the kind words and for taking the time to share your suggestions. Having one place for general questions during a big launch is what we hoped this thread would offer, and it’s great to hear that the topic-specific threads are helping questions reach the right people faster.

I also appreciate you pointing out how helpful it would be to know roughly when to expect an answer and to see common questions pinned. That’s useful insight into what would make the experience smoother for you.

Hi adrienblake530,

Thanks for asking this, and we appreciate your patience while we got back to you. Checking before an update is a smart move.

For your Rise courses, your existing Rise 360 content is still there and intact in the new experience, and the authoring experience is mostly the same as before. You’ll find your courses in the Training Library in the left sidebar, and the Understanding Your New Dashboard article walks through it. The article doesn’t list a conversion step for existing courses. One thing to keep in mind is that the new dashboard applies when AI is enabled, so a subscription or group without AI enabled keeps the previous dashboard with separate Rise and Review apps.

For Storyline, a few details would help us point you in the right direction. Which version of Storyline were your projects built in, and does anyone on your team open or share files across different versions? And when you mention updating, do you mean updating Storyline 360 to the latest release, moving to the new Articulate 360 experience, or both?

Hi BridgetBorsa-13​,

Thanks for your patience, and sorry this one slipped without a reply for a while. On the fonts, I covered the headings font behavior for these blocks in my reply on the Brands beta thread, and the list of blocks that use the headings font includes process and tabs along with flashcards.

For default text color, there isn’t a theme-level setting, so that has to be set in each block. Font size defaults are limited too, though Block Defaults in Labs lets you set background and heading size defaults across a course. It doesn’t cover every setting or block, so it may not fully solve this.

To understand the font size piece better, when you change the size, does it go back to the default when you add a new block, or does it reset on a block you’ve already edited?

CherylKent​, I recommend you open a support case.Then you can walk through what you are trying to do, and they can share what's available.