Forum Discussion
Articulate 360 Peek Window issues
I apologize is this is covered elsewhere, but I didn't see it if it is. I have dual monitors because I find it easier to develop that way (pull up material in Word on one screen, copy into Storyline on the other). The Peek screen recorder seems to be a bit confused by that. When I try to record something, the "window" that shows up is about four inches from the screen I choose.
For example, if I choose "full screen" of the monitor on my left, it puts the red box mostly in the middle of the two monitors instead of fully over the left side. I am posting a screen shot of where the window goes on this page for an example (attached). The weird thing is that it will record the screen as if it is in the proper place (though does record the line of record box itself). If I move it with the move crosshairs to cover the window fully over the where I want it, it does not record correctly (it acts offcenter). I've tried playing with various things in Properties to see if it is a "compatability" thing, but haven't found an answer yet. Anyone have any ideas?
I know this is an old discussion but having same issue. Wondering if there was any fix when multiple screens in use? Works when additional monitors deactivate.d but would prefer having them available
Hi April,
I'll start a support case for you - so you'll see an email shortly from Support@articulate.com. Sorry for the delay in getting back here, but we'll get this figured out!
Still no resolution for me. I have tried all the suggested changes/repairs. I have even had my IT guy look into it. Still not working. I have also posted and following the other discussion.
Repair does not work because the icon disappears as soon as I mouse over. Our machines are still on Windows 7 (could be part of the issue, company owned I have no control). You are welcome to have a Support Engineer contact me, Thank you.
Hi April,
Sad face, indeed! 😕 Peek is my favorite tool because of how easy it is, so let's get you up and running!
Did you try any of the other steps here such as repairing Peek, and attempting to rerecord while only on one monitor after that? That would be what I'd try next, and if you're still stuck - can you also connect with our Support Engineers? They can take a deeper dive into your system setup and figure out what else may be contributing to this.
I also am having an issue using Peek 360 on a windows machine. I have disconnected my second monitor and restarted. The Peek window still does not open. The icon shows up in the bar, but as soon as I mouse over it disappears. /sadface Looking forward to a fix, need to do some screen captures for current project.
Hi Krystin,
Thanks for testing that first! If you're not able to use Peek at all, I'd like you to work with our Support team so that they can dig in a bit deeper with you. I'll open a case for you so please keep an eye out for an email from Support@articulate.com.
Also just a note: Replying via email will include your signature. You can edit out your contact information from your post if you'd like!
Thanks, Anton! Glad to hear that worked.
Hi Krystin,
I'm sorry you've run into such trouble recording with Peek. It seems to be something specific to users who have a dual monitor set up and are trying to record. Does that match what you're seeing?
Are you able to record if you disconnect from your additional monitor?
Greetings
I ran a test with one monitor (screen) only, you are correct it works fine. The problem exists when two monitors are activeKind Regards
Anton Noffke
No, I can't use it at all
Thanks,
Krystin Blakemore - Hardware Technical Specialist
AssetWorks LLC. www.assetworks.com
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Also having this issue. We were going to purchase a 360 Teams plan but this is hindering our decision to move forward as we have not been able to successfully use Peek to record software simulations.
Thanks for checking in, Ruth. We don't have a resolution for the Peek issue yet. However, it's strange that you're also having this problem in Storyline and Replay 360.
I've opened a case on your behalf so our Support Engineers can take a closer look at this. Keep an eye out for an email from our team!
I am having the exact same issue as the other users describe. Windows 10. Box is off center to the right by 3-4 inches. Have tried both recording full screen and particular window. Same issue in Storyline 360 and Replay 360. It records correctly, but playback shows the red border from the recording window. Works fine when recording with only one monitor connected, but being able to use this product with dual monitors is a must. Any resolution yet?
